Head of Client Experience, Symmetry

United States·Scottsdaleexecutive

OtherManagementClient Experience

2 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

Agentic CX & Enablement Set the vision for CX at Symmetry - define "agentic client experience" with a balance of technology and human judgment,

Requirements Summary

We are searching for a transformational leader and te

Technical Tools

OtherManagementClient Experience

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.

About the Role

~1 min read

Technical builder mindset with the ability to quickly understand complex products and connect the dots across systems, use cases, and client needs
Proven AI fluency: you've personally built transformative AI solutions and championed AI adoption on teams you've led
Extraordinary execution and leadership: you translate vision into milestones and outcomes, delegate well, and hold yourself and others accountable to results
Transformational change management and strategic leadership: You can explain why decisions are made. You help teams deal with uncertainty. You work well with the CEO and senior leadership on company strategy. You focus on improving the business as much as you focus on daily operations.
High bar for performance combined with project management: you develop people, scope work, plan delivery, and manage to outcomes

Hands-on experience with AI development tools (Claude Code, Cursor, GPT, or similar)—building, not just prompting
Comfort with technical troubleshooting tools, log analysis, and debugging workflows
Awareness with both emerging AI-powered CX platforms (Sierra, Decagon, Intercom AI, etc.) and traditional platforms (Zendesk, Salesforce, NetSuite, or similar)
Working knowledge of API/SDK architecture and RESTful APIs, including the ability to read API documentation and use testing tools like Postman for client troubleshooting
Proficiency with productivity and collaboration tools (Google Workspace, project management software)

Nice to Have

~3 min read

Background as Head of Developer Relations, Solutions Engineering, or Technical Support leadership
Experience scaling a growth-stage company beyond $100M in revenue
Experience in payroll, HR tech, tax, or compliance software (not required—you can learn our domain)

Our cash compensation amount for this role is targeted at $181,000/yr- $211,000/yr in Scottsdale. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.

Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.

Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.