CX Specialist - German & English Speaker

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. 

We are hiring a CX Specialist - German & English Speaker to our CX End-User team in Spain! 

This role is responsible for delivering high-quality support to Wellhub’s End Users, acting as a key point of contact for complex and escalated inquiries across multiple channels. The position goes beyond basic troubleshooting, requiring the ability to diagnose technical issues, manage high-friction situations, and provide tailored solutions that ensure ecosystem health and long-term user retention.

• Ensure customer satisfaction by managing all communications (email, chat, phone)
• Providing accurate, complete solutions to inquiries and complaints using established methods and tools.
• Build sustainable relationships and trust through empathetic, open communication, while diligently researching customer accounts for proper resolution.
• Manage and update CRM records accurately, categorizing tickets promptly and consistently, and follow up on pending issues to ensure timely resolution.
• Adhere to all processes and policies, proactively escalating trends or critical issues to leadership when necessary.
• Achieve personal and team targets for quality and productivity, and collaborate closely with multiple departments to support all operations.
• Handle additional responsibilities such as processing refunds and approvals.
• Ensure excellent service, always being helpful and empathetic.
• Committing to the training and guidance received to always be updated on the processes.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

• High School/Technical school completed. A degree is a plus.
• Knowledge with CRMs (e.g., Zendesk, Darwin, Salesforce - if applicable) and Analytics tools (e.g., Tableau, Metabase).
• Excellent grammar and computer skills.
• Knowledge of Google Workspace is a plus. 
• Previous experience with CX, multi-channel, and written customer support. 
• Native German and advanced English are mandatory. A great level of Spanish. French is a plus.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that native German and advanced English are mandatory requirements.

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. At Wellhub, we welcome and celebrate your authentic self.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here.

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