Engagement Expert - Scalable Journey

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. 

We are hiring a Engagement Expert to our Wellbeing  team in São Paulo!

In this role, you will be instrumental in ensuring engagement throughout the customer journey at Wellhub, within our small and medium-sized enterprise - SMB segment. You will focus on creating and implementing scalable strategies to drive efficient onboarding and engagement processes. This is a unique opportunity to make a significant impact, shaping the experience of our SMB clients and their employees with Wellhub, ensuring long-term success through scalable initiatives.

• Enhance and implement scalable methods to operate customer engagement and conversion for small and medium-sized enterprises (SMB).
• Develop and execute comprehensive communication and engagement plans to maximize employee adoption of Wellhub at client companies, focusing on scalability.
• Improve recovery actions for clients who are not meeting engagement goals. Establish scalable plans to address and mitigate potential challenges or low engagement.
• Develop and scale the 30-day results presentation process.
• Oversee and execute key launch activities in a scalable manner, including:
• Acting as a PMO for SMB clients, leading the engagement process, creating communication plans.
• Monitor key performance indicators (KPIs) to track progress and identify areas for improvement.
• Collaborate with onboarding and client success teams and other relevant teams to optimize processes.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

• Based in São Paulo and open to going to the office once a week.
• 3 to 5 years of proven experience in project management, customer journey design, CRM automation, or related areas.
• Experience in developing and executing scalable communication and engagement plans. Must be a CRM expert.
• Strong project management skills, with the ability to manage multiple projects simultaneously and effectively.
• Excellent communication, presentation, and interpersonal skills.
• Strongly analytical and data-driven profile, with a proven ability to monitor, interpret, and make decisions based on data (experience with Looker is a plus).
• Proactive and solution-oriented approach with a mindset geared towards scalable and automated solutions.
• Ability to thrive in a dynamic and fast-paced environment.
• Advanced English is mandatory.
• Tools: Salesforce, Looker, Notion, and Canva are important.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in CRM automation and data-driven analysis are mandatory requirements.

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. 

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos.