Assistant Spa Manager

Il-Crystal Lake-mid

OtherAssistant

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Quick Summary

Key Responsibilities

Sales Leadership & Coaching Bring enthusiasm and confidence to sales and training Coach and support front desk associates in memberships, gift cards,

Technical Tools

OtherAssistant

Benefits:

401(k)
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Employee discounts
Free food & snacks
Free uniforms
Health insurance
Paid time off
Training & development
Vision insurance

Assistant Spa Manager
Hand & Stone Massage and Facial Spa – Crystal Lake, IL

Hand & Stone Massage and Facial Spa in Crystal Lake, IL is looking for an energetic, people-focused Assistant Spa Manager to help keep our spa running smoothly while supporting sales growth and team development. If you love leading by example, motivating a team, and creating great guest experiences, this could be the perfect next step in your career.

This role is ideal for someone who thrives in a fast-paced environment, enjoys coaching others, and wants to grow within the wellness industry.

Core Responsibilities:

Sales Leadership & Coaching

Bring enthusiasm and confidence to sales and training
Coach and support front desk associates in memberships, gift cards, and retail product sales
Step in to mentor team members who may be struggling and help them build confidence and skills
Required: 5+ years of sales experience

Customer Service & Team Support

Oversee daily front desk operations and set the tone for exceptional guest service
Train and support sales associates while fostering a positive, professional team culture
Work closely with the Spa Manager to maintain a calm, welcoming, and organized spa environment
Serve as a reliable backup to the Spa Manager by stepping in to support daily operations, decision-making, and supporting the team as needed

Promoting Services & Revenue Growth

Share the health and wellness benefits of our services with guests in an authentic, approachable way
Help maximize schedules and commission opportunities

Administrative & Operational Support

Assist with scheduling, inventory management, and sales reporting
Support the Spa Manager with administrative and operational tasks to ensure smooth day-to-day operations

Spa Operations & Cleanliness

Conduct walk-throughs to ensure the spa is clean, organized, and guest-ready
Jump in where needed — assisting spa professionals with room turnover, maintaining common areas, and helping keep the spa looking its best
Help open or close the spa if needed

Benefits:

Competitive Compensation: Salary plus performance-based bonuses
Health Benefits: BCBS medical, dental, vision, and company-provided life insurance
401K: Coming soon with company match
Career Growth: Opportunities for advancement into management roles based on performance
Ongoing Training: Continuous learning and professional development
Flexible Scheduling: Full-time flexible
Positive Team Culture: A supportive, professional environment where teamwork truly matters
Employee Discounts: Discounts on services, products, gift cards, and discounted employee memberships
ADP Payroll: Access to ADP LifeMart perks and benefits
Spa Parties: Annual spa outings with the whole gang!
Snacks & Coffee Station: who doesn't love snacks and staying awake?

Hand & Stone Franchise Corp. is not the employer of franchisee employees. Franchisees are independently owned and operated and are solely responsible for all employment-related decisions, including hiring, supervision, and compensation.