Senior Analyst - Fraud

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behaviour, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

We are seeking a Senior Fraud Analyst to join our Fraud Operations team.  This role will serve as a primary lead within the team, ensuring that fraud risks are effectively mitigated while also playing a key role in assisting the Fraud Supervisors with the training/shadowing and onboarding of new hires.  The ideal candidate will have strong fraud detection skills, along with a passion for developing team members and driving operational excellence.

• Analyst will be responsible for validating and verifying customer documentation when further verification is necessary. As well as verification of account ownership.

• Reviewing customers’ financial transaction history. Including but not limited to, financial records, bank statements, and credit card statements.

• Validating fraud alerts that are generated by our fraud prevention tools and systems.

• Perform in-depth analysis and prepare comprehensive investigative summaries to support and prove scenarios of fraud.

• Create and manage internal controls and generate incident reports.

• Lead training sessions and assist with onboarding materials for new hires.

• Serve as a mentor to junior analysts, ensuring they have the knowledge and resources needed to succeed.

• Act as a secondary point of escalation for complex fraud issues within the team.

Successful candidates will be self-driven and a self-motivated team player capable of working efficiently in a high-volume real-time environment. The role is best suited for a candidate who thrives in a fast-paced, ever-changing environment with a passion for sports and gaming.

• 2+ years of work experience in fraud prevention, fraud operations, or risk management within the iGaming industry.

• Knowledge of Location Compliance, Multi-Accounting and Financial Crime is preferred.

• Good investigation skills, sound judgement and the ability to review and interpret data and activity to make sound decisions.

• Knowledge of gambling and sports betting, and how customers engage with those products, is an advantage.

• Analytical skill set, with the ability to communicate.

• Knowledge and understanding of the rules and regulations of the gaming industry

• The ability to adapt to changing priorities and to thrive in a face-paced work environment.

• Experience in troubleshooting and triaging complicated matters related to customer inquiries.

• Prior experience in training, coaching or mentoring team members is highly preferred.

• Proficiency in SQL, with the ability to execute, write/modify queries to analyze fraud data and generate reports.

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits

• Flexible vacation allowance

• Start-up culture backed by a secure, global brand

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer)