Manager, Donor Experience

• Using our own data and engagement metrics as well as tools like DonorSearch, LinkedIn, and CiviCRM mailing reports, analyze participation and drive engagement with donors who we’d like to re-engage or engage more deeply. The dollar amount threshold for these donors will vary region to region.
• In partnership with portfolio owners, create capacity by actively communicating with donors who we want to continue to engage, but may not be prioritized at the top of portfolio owners’ lists.
• Conduct pipeline analysis and prospect research to identify new potential donors and funding partners.
• Use tools, resources, creative problem solving and critical thinking skills to identify new donors and to assess who we are not yet talking to but should be.
• Write donor profiles and push them out to portfolio owners.

• 3+ years of demonstrated experience in nonprofit fundraising, especially in an agile and dynamic workplace culture.
• Demonstrated ability to work both independently and as a collaborative member of the team.
• Demonstrated writing skills
• Demonstrated ability to build relationships both internally and externally
• Demonstrated understanding of Harlem Lacrosse’s collaborative national model
• Basic knowledge of CiviCRM and other donor management systems. Basic knowledge of Trello and other project management systems.
• Commitment to racial and gender equity and excitement about demonstrating that commitment in the execution of this position.
• Strong communication, project management, organizational and prioritization skills.
• Passion for supporting systematically disenfranchised youth, preferably in the field of mentoring, education, and/or sports-based youth development.

• Bachelor’s degree or equivalent experience preferred.
• Morning, evening and weekend work are sometimes required.
• Local and regional travel, including occasional overnight travel with the team, are sometimes required.

• Deliver on a portfolio of donors in support of all five regions, including donor profiles such as scholarship programs, other “in honor of” programs, and small grants across all regions.
• Support for Associate Boards across all five regions and nationally.

• Collaborate with the Operations team and individual portfolio owners to ensure that donor information, donation tracking, and donor data is accurate and up-to-date.
• Support Development team members by ensuring all donor prospect and campaign information is kept up to date in Trello, and is aligned with information in CiviCRM (our project and customer relationship management software respectively).
• Assist members of the Development team in preparing donor correspondence including letters, invoices, reports, pledges, commitment follow through, and other relevant materials to support donor engagement and stewardship.
• Track and share portfolio analytics, donor performance, and other performance metrics.
• Provide staffing support for national fundraising events such as the Annual Benefit and Golf Events, as needed.
• Maintain shared Development team resources such as the grant attachment folder and other Development files on the Drive.

The ideal Manager, Donor Experience is a creative, personable, and detail-oriented individual with excellent communication skills combined with problem-solving and critical thinking skills. As a valuable member of the Development Team, the Manager, Donor Experience will be part of the face of Harlem Lacrosse when working with internal and external stakeholders. The Manager, Donor Experience should possess strong organizational, presentation, analysis, and information-management skills.