Specialist, Sales Support

Love Magic: The Gathering, Dungeons & Dragons, and the worlds Wizards of the Coast brings to life? This is a behind-the-scenes role with a front-row seat to how those products reach players across EMEA. As Sales Support Specialist, Direct Sales – EMEA, you’ll power the day-to-day rhythm of our Direct Sales team - keeping data sharp, communications clear, and cross-functional partners aligned, so that Key Account Managers (KAMs) can deliver standout launches, promotions, and customer experiences across E-commerce, Direct-to-Retail (DTR), and National Retail accounts. Based in Stockley Park, Uxbridge (West London), with a hybrid pattern: Tuesday–Thursday in the office, and flexibility on Mondays and Fridays. Why this role is exciting: you’ll help orchestrate the commercial details that make big moments happen - release communications, allocation updates, and customer activations - supporting how our sets, adventures, and accessories show up in stores and online for fans across the region. Key Accountabilities (What you’ll do) : Sales & Account Support * Be the go-to day-to-day support for Direct Sales KAMs across EMEA, helping keep E-commerce, DTR, and National Retail accounts running smoothly and ready for every release beat. * Own customer account upkeep - system updates, customer set-up, and coordinating internal requests—so partners get fast, accurate answers. * Prepare and share polished customer-facing materials (price lists, product info, release communications, and approved sales assets), ensuring everything is accurate, on-brand, and compliant with internal governance. Data, Reporting & Performance Support * Turn sales and shipment data into clear insights - compiling, validating, and analysing performance to support post-launch reviews, promotions, and ongoing account health. * Provide regular stock availability and allocation updates so KAMs can have confident, proactive conversations with customers. * Support campaign and promotion readouts, capturing outcomes and learnings that help us level up future activations. Operational & Cross-Functional Coordination * Work closely with Demand Planning, Supply Planning, Finance, and Operations to support allocations, forecasting inputs, and the reporting that keeps releases on track. * Help assemble and distribute Full Release Packages, product forms, and pricing documentation across Magic: The Gathering, Dungeons & Dragons, and other Wizards brands - making sure customers have what they need to plan for launch day. * Raise, track, and reconcile purchase orders for approved commercial and marketing activity, keeping the details tidy and on schedule. * Investigate and help resolve pricing, invoice, and rebate queries with Finance and Operations to keep partners confident and accounts moving. Process, Governance & Ways of Working * Capture and share actions, notes, and follow-ups from Direct Sales meetings and cross-functional forums - helping the team stay aligned and accountable. * Support content and data preparation for product launches, releases, and customer activations with KAMs and Retail Marketing - so plans are clear, timely, and easy to execute. * Drive continuous improvement by refining templates, documentation, and processes—making it easier for the Direct Sales team to scale great execution. Knowledge, Skills & Experience * Experience in sales support, commercial operations, customer service, or a related business function. * Strong analytical, organisational, and communication skills - you’re comfortable turning detail into action. * A collaborative team player who’s excited to grow into a commercial role and learn how launches come together end-to-end. * Confident with Microsoft Office (Word, Excel, and PowerPoint), and with AI tools - you enjoy technology and building clear, useful materials. * SAP knowledge is a plus (or you’re keen to learn). * Additional European language(s) are a bonus, but not essential. Travel Requirement: Up to 5% for occasional customer meetings and/or trade shows. #Wizards #LI-Hybrid