Senior Operations Manager Home Care

Ga-Lawrenceville-senior

OperationsOperations Manager

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Quick Summary

Technical Tools

OperationsOperations Manager

Benefits:

Team Outings
401(k)
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance

Azalea Home Care | Lawrenceville, GA
Full-Time | On-Site Leadership Role
Schedule: Monday–Friday; occasional urgent client-care support

Compensation & Benefits

Base Salary: $75,000–$85,000, based on experience
Performance Bonus: Target $10,000, stretch up to $15,000 annually
Total Compensation Opportunity: $85,000–$100,000 annually

Benefits:
Health, dental, and vision insurance; 401(k); PTO; leadership development; supportive culture; direct executive access; and growth path.

Azalea Home Care is seeking a hands-on Senior Operations Manager to lead day-to-day operations. This role ensures clients are staffed, caregivers are supported, schedules run smoothly, and issues are resolved before they grow.

This is a high-impact leadership role for someone who understands home care and can bring structure, accountability, and consistency to daily operations. The Senior Operations Manager will work closely with the CEO and Director of Strategic Development to strengthen workflows, communication, team accountability, and care delivery as Azalea continues to scale.

Bonus Structure Includes

Bonus eligibility is tied to:

95%+ shift coverage
Fewer caregiver call-outs and no-shows
Improved caregiver reliability and retention
Timely start of care for new clients
Completed handoffs between key departments
EVV and documentation readiness before billing deadlines

Key Responsibilities

Lead daily scheduling and staffing for home-based and facility-based client cases
Ensure shifts are staffed, confirmed, monitored, and escalated when coverage risks arise
Manage caregiver call-outs, coverage gaps, last-minute changes, and real-time staffing adjustments
Hold scheduling accountable to coverage, advance confirmations, call-out response, overtime control, and client disruption metrics
Serve as the operational bridge between intake, recruiting, onboarding, scheduling, EVV, billing, payroll, and care delivery
Monitor intake-to-care from referral through caregiver matching, scheduling, start of care, and billing readiness
Implement workflows, SOPs, handoff checklists, escalation protocols, and KPI tracking with leadership
Act as escalation point for scheduling issues, caregiver reliability concerns, client/family complaints, and recurring breakdowns
Coordinate with billing and payroll to keep scheduling data, EVV records, visit confirmations, and exceptions accurate

What Success Looks Like

95%+ of shifts are consistently covered
Same-day call-outs are handled quickly with minimal missed care
Routine new clients begin care within 48–72 hours after intake, authorization, care requirements, and scheduling needs are complete
Caregiver reliability, communication, and retention improve
Required handoffs, EVV exceptions, and operational documentation are completed on time
Leadership is pulled into fewer routine operational fires

Qualifications

3+ years of relevant experience required; 3–5 years preferred in home care, home health, healthcare operations, healthcare staffing, or similar
Experience with scheduling, staffing, caregiver coordination, client service, and daily operations
Understanding of intake, onboarding, scheduling, EVV, billing, payroll, and caregiver communication in home care
Experience managing call-outs, coverage gaps, urgent staffing needs, and client/family escalations
Strong leadership, organization, problem-solving, decision-making, and communication skills
Comfortable using data to manage performance and improve operations
Experience with home care software, EVV, Medicaid, private duty care, facility staffing, or payer documentation preferred
Hands-on, proactive, steady under pressure, and comfortable stepping into operational details when needed

Growth Opportunity