Associate Director, Account Management

Hearst Magazines is one of the world's largest publishers, with a portfolio of more than 30 powerful brands across fashion, luxury, beauty, wellness, entertainment, home, and enthusiast categories. Our brands connect with audiences through compelling content, innovative storytelling, and industry-leading advertising solutions that reach consumers wherever they are.

• →Lead, mentor, and develop a team of Account Managers across multiple experience levels, aligning resources and expertise to support client and business needs.
• →Partner closely with Sales leadership to manage account priorities, support strategic client relationships, and ensure exceptional service across key advertising partnerships.
• →Establish operational rigor and accountability across the Account Management team, ensuring success metrics, service standards, and organizational goals are consistently achieved.
• →Monitor the sales pipeline from pre-sale planning through campaign launch, delivery, and billing, proactively identifying risks and escalating issues to ensure client satisfaction.
• →Develop and execute strategies that leverage Hearst's full portfolio of advertising products and capabilities to meet client objectives and maximize revenue opportunities.
• →Collaborate cross-functionally with Sales, Marketing, Research, Product, Yield, and Operations teams to improve processes, evolve products, and enhance client outcomes.
• →Oversee campaign execution and order management, ensuring alignment across media plans, insertion orders, billing requirements, contractual obligations, and campaign deliverables.
• →Analyze campaign performance, delivery metrics, and post-sale insights to identify optimization opportunities, support renewals, and uncover incremental revenue opportunities.

• 5+ years of experience in media, sales planning, account management, advertising strategy, or related fields, with a track record of managing complex client programs and partnerships.
• 2+ years of experience leading, coaching, and developing teams while driving performance through measurable goals and feedback.
• Strong understanding of digital advertising products, media planning, campaign execution, and client service best practices.
• Exceptional communication skills, with the ability to influence stakeholders, present ideas clearly, and build trust with clients and internal partners.
• Demonstrated ability to manage multiple priorities and deadlines in a fast-paced, evolving environment.
• Strong analytical, organizational, problem-solving, and project management skills with a high level of attention to detail.
• Proven ability to build collaborative relationships across Sales, Marketing, Research, Product, Operations, and other cross-functional teams.
• Experience using advertising and business platforms such as Salesforce, Google Analytics, Google Ad Manager, or similar systems.
• Bachelor's degree or equivalent professional experience.
• Based in New York City with a hybrid work schedule.