Product Investigator (Office Based)

The Product Investigator role is a full-time position that identifies the root cause of product issues and requires delivery of quality and timely reports relating to product accuracy concerns when the results are compared to Cardiac CTA.  This role ensures that any reported potential accuracy concerns are thoroughly reviewed, investigated, documented, and reported on, in compliance with regulatory and FDA requirements and obligations (e.g., 21 CFR 820.198, 21 CFR 803, 21 CFR 806). 

The Product Investigation Team supports company goals for timeliness of complaint investigations both to comply with FDA expectations and to communicate with our customers.  Additionally, the team collects data and identifies trends and communicates with cross-functional teams to reduce the complaint rate and improve product accuracy. Regular review and presentation of the data and investigation findings is required.

• →Conduct investigations on product feature comparisons to Cardiac CTAs and review questions and allegations to accurately identify root causes as well as potential process, product, and/or user deficiencies.
• →Complete thorough written reports with supporting Cardiac CTA images for presentations appropriate for review with Clinicians.  Support Customer Success and Post-Market Quality teams with Customer communication and required documentation. Communicate directly with Customers when needed.
• →Work cross-functionally with multiple teams (Process, Quality, Technology, Training, Engineering, etc.) and be able to recommend corrective actions required to address identified root causes and prevent similar accuracy issues as needed.
• →Contribute to and participate in team project definition and execution related to efficiency and quality improvements.  Self-manage task list and competing assignments to deliver completed investigations in a timely manner. 

• Experience with Cardiac CTA navigation and interpretation is mandatory.  Experience communicating with Physicians, hospital staff, and Medical Device Sales Teams is strongly preferred.
• Strong written and verbal communication, documentation, and problem-solving skills as well as experience developing processes is required. 
• Must have expertise in the ability to apply critical thinking and utilize various Root Cause Analysis techniques. 
• The ability to learn quickly, self-lead, work well with others, and manage a task list is necessary.
• Understanding of FDA regulations for compliance (21 CFR 820.198, 21 CFR 803, 21 CFR 806) is preferred.
• Strong skills using SalesForce, Quality Management Systems, Google Suite, DICOM viewers, PowerPoint, and Excel for documentation and data presentation are needed.

• B.S. in biomedical, industrial, and/or mechanical engineering or other technical field, or equivalent in related experience.
• Minimum of 4 years of experience with interpreting an imaging modality; Cardiac CTA preferred.
• Root cause analysis related work experience in the medical device industry recommended.

A reasonable estimate of the yearly base compensation range is $60,000 to $74,780.