Medical Records and Health Information Manager

At Backpack Healthcare, we're transforming access to behavioral healthcare for children, adolescents, and families. As we continue expanding across multiple states, we're looking for an experienced Medical Records & Health Information Manager to build and lead our Health Information Management (HIM) function from the ground up.

This is more than a traditional medical records role—it's an opportunity to create scalable processes, influence organizational strategy, and ensure the highest standards of privacy, compliance, and patient care.

If you're passionate about health information management, love building efficient systems, and thrive in a collaborative, fast-growing environment, we'd love to meet you!

As our Medical Records & Health Information Manager, you'll:

📂 Lead all medical records and release of information operations

🔒 Ensure compliance with HIPAA, state regulations, payer requirements, and CARF standards

⚙️ Design and implement scalable HIM workflows, policies, and tracking systems

📈 Develop reporting metrics to improve efficiency, accuracy, and turnaround times

🤝 Partner with Compliance, Legal, Clinical Operations, Technology, and Quality teams

🎓 Train and support staff on medical records processes, documentation standards, and privacy best practices

🛡️ Serve as the organization's subject matter expert for health information management and patient access rights

We're seeking someone who brings:

• 3+ years of experience in Health Information Management, Medical Records, Release of Information, Healthcare Compliance, or a related healthcare operations role (5+ years preferred)
• Strong working knowledge of HIPAA Privacy Rules and medical records regulations
• Experience managing high-volume medical records requests and sensitive documentation
• Excellent organizational skills with exceptional attention to detail
• Experience developing workflows, policies, SOPs, and process improvements
• Confidence handling complex or legally sensitive requests with sound judgment
• Outstanding communication and collaboration skills

⭐ RHIA, RHIT, CHPS, CHPC, CHP, or similar certification (or actively pursuing certification)

⭐ Experience in behavioral health, pediatrics, Medicaid, telehealth, CARF accreditation, or multi-state healthcare operations

⭐ Familiarity with electronic health records (EHRs), patient portals, secure health information exchange, and release-of-information vendors

🏡 Primarily remote with occasional scheduled meetings, training, audits, or organizational events.

✈️ Minimal travel may be required.

If you're excited about building innovative health information systems while helping expand access to quality behavioral healthcare, we'd love to hear from you.

Apply today and help us build the future of healthcare—one record, one family, and one community at a time. 🎒