Electrical Service Technician

Join our dynamic team at HELP as an Electrical Service Technician! We are seeking motivated individuals who are eager to learn and grow in the electric industry. In this role, you will assist in the installation, maintenance, repair and sales of electrical systems in residential settings, utilizing advanced diagnostic tools to ensure optimal performance and deliver top-notch service to our clients. This role blends hands‑on electrical expertise with customer education and solution‑based recommendations.

• Perform electrical troubleshooting, diagnostics, repairs, and maintenance on residential electrical systems.
• Install electrical wiring, panels, breakers, lighting, outlets, EV chargers, surge protection, generators, and other residential electrical equipment.
• Identify safety concerns, code violations, and system deficiencies, providing effective solutions to homeowners.
• Ensure all work is completed safely, efficiently, and in compliance with applicable electrical codes and company standards.

• Build trust with homeowners through professional communication, expert guidance, and exceptional service.
• Clearly explain findings, recommended repairs, and available options while educating customers on electrical safety and system improvements.
• Present repair and upgrade solutions tailored to the homeowner's needs, provide accurate estimates, and communicate the value of recommended services through ethical, customer-focused solution selling.

• Maintain accurate service documentation, estimates, invoices, work orders, and records of work performed.
• Follow all company safety policies, procedures, and applicable regulations.
• Collaborate with team members to deliver exceptional service, participate in ongoing training, and stay current on electrical codes, technologies, and industry best practices.

• Experience: 3+ years of experience as an electrician. 1+ years of experience in residential customer service, and/or sales, highly preferred.
• Skills: Strong electrical knowledge, problem-solving abilities, attention to detail, and excellent communication skills.
• Licensing: Valid electrician’s license or certification as required by local regulations.
• Must be willing to undergo a background check, drug screen, physical, and lift test. 

Works in field environments across residential job sites, climbing ladders and navigating uneven surfaces. Regularly works in confined spaces and moves materials up to 50 pounds. Operates hand and power tools and vehicles. Must be able to see, hear, and exchange accurate information with customers and team members. Regular exposure to outdoor weather, noise, and dust. Reasonable accommodations may be made to perform essential functions.

#HLP2

For more than 80 years, HELP has provided HVAC, plumbing, and electrical services to families throughout Cincinnati, Northern Kentucky, and Southeast Indiana. To ensure that our clients’ expectations are exceeded, HELP takes great care when selecting individuals to join the team. Our employees embrace our commitment to do the job right the first time with good equipment and materials, with honesty and without shortcuts. By embracing this policy, our employees prosper right along with the company and enjoy solid job security. Not a heating, cooling, plumbing or electrical expert? Don’t worry. We can teach you everything you need to know!

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.

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