Director of Quality & Performance Improvement

Director of Quality & Performance Improvement 

Department: Clinical 

Direct Report To: Chief Executive Office 

About The Role:  

• The Director of Quality & Performance Improvement (QAPI) is the vital member of the leadership team who is responsible for monitoring and improving quality, safety, and appropriateness of patient care
• Under the immediate supervision of the CEO, the Director of Quality & Performance Improvement will assure quality of patient care in accordance with State, Federal, and Joint Commission regulations.

Why Hickory Recovery? 

Hickory Recovery is setting the benchmark in mental health care, especially for those facing acute challenges or dealing with co-occurring disorders. Our focus is on  

• Delivering personalized, top tier care that fosters healing and improves wellbeing
• Ensuring every individual has access to the best possible support and treatment

Our Mission is to provide high quality, acute care to adults struggling with mental health issues or mental health co-occurring disorders. It’s Hickory’s primary goal to offer expert treatment for all we serve. 

What We Offer:  

• 401k
• Dental insurance 
• Flexible schedule
• Health insurance
• PTO
• Vision insurance
• Career development
• Mental health days
• Holiday pay

Why Hickory Recovery? 

Hickory Recovery is setting the benchmark in mental health care, especially for those facing acute challenges or dealing with co-occurring disorders. Our focus is on  

• Delivering personalized, top tier care that fosters healing and improves wellbeing
• Ensuring every individual has access to the best possible support and treatment

Our Mission is to provide high quality, acute care to adults struggling with mental health issues or mental health co-occurring disorders. It’s Hickory’s primary goal to offer expert treatment for all we serve. 

What We Offer:  

• 401k
• Dental insurance 
• Flexible schedule
• Health insurance
• PTO
• Vision insurance
• Career development
• Mental health days
• Holiday pay

Job Qualifications 

• Four-year bachelor’s degree human services or nursing required, master’s degree in behavioral health, risk discipline, or nursing preferred
• Three or more years of Quality or PI required.
• Two or more years Management experience required.
• Computer proficiency, including Excel, Word, Publisher, and PowerPoint required.
• Ability to follow directives explicitly, adhere to facility policies, provide patient-driven customer service, and exercise self-motivated time management skills.
• Completion of CPR and CPI within first 30 days of employment
• Positive demeanor and clear understanding of professional boundaries with patients and staff
• Ability to follow directives explicitly, adhere to facility policies, provide patient-driven customer service, and exercise time management skills.
• Schedule flexibility may be REQUIRED to accommodate client admissions.
• Must hold a valid driver’s license with reliable transportation.

Key Responsibilities 

• Develop processes for identification, collection, and analysis of performance measurement data.
• Utilize collected data regarding the outcome of activities for delivering continuously improving services
• Develop written plans to improve and/or correct quality, safety, and appropriateness of patient care
• Conducts routine evaluations of the effectiveness of services.
• Develop and implement systems, policies, and procedures for the identification, collection, and analysis of performance measurement data and related information.
• Determine if services meet pre-determined quality improvement expectations and outcomes and ensure correction of any observed deficiencies identified through the quality improvement process Facilitates performance management.
• Conduct timely and regular evaluation of serious incidents, complaints, grievances, and related investigations.
• Upholds familiarity with State and Federal laws and regulations.

As this is not an all-inclusive list. Other duties may be assigned as required by Patient and Facility needs.