Regional Learning Manager, Learning Operations

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

Hims & Hers is seeking a strategic, results-driven Regional Learning Manager (West Region) to lead learning and development across our Dispense & Fulfillment, Compounding, and Diagnostics operations. Reporting to the Director of Learning & Development, this role leads learning strategy and execution at scale — owning a regional portfolio of sites, building and developing a high-performing learning team, and driving network-wide programs and continuous improvement initiatives. The ideal candidate brings deep expertise in regulated pharmaceutical or healthcare environments, a strong track record of leading learning teams across multiple locations, and the operational savvy to translate business priorities into measurable learning outcomes.

• Develop and implement learning strategies aligned to business objectives across Dispense & Fulfillment, Compounding, and Diagnostics operations, reporting progress to the Director of Learning.

• Lead, mentor, and develop a team of learning professionals, fostering a culture of quality, continuous improvement, and accountability.

• Ensure all training programs comply with relevant regulatory requirements including FDA, state boards of pharmacy, and applicable USP standards — partnering with Quality, Regulatory Compliance, and Pharmacy SMEs to translate compliance requirements into effective training.

• Partner with senior leadership, Quality, Regulatory Compliance, and Operations to identify skill gaps and develop targeted learning solutions.

• Oversee the design and delivery of blended learning programs that drive operational performance, compliance, and safety outcomes.

• Lead continuous improvement initiatives including learning kaizens, new program design and launch, and LMS projects that enhance training quality and consistency across the network.

• Support the development and delivery of leadership and professional development programs that build capability and grow talent.

• Develop and track KPIs to measure learning effectiveness and business impact, reporting outcomes to senior leadership.

• Manage learning budgets and resource allocation to maximize impact and demonstrate ROI.

• Travel to sites as needed to support network priorities, program launches, and continuous improvement initiatives.

• Bachelor’s degree required; Master’s degree in Learning & Development, Organizational Development, Business Administration, or related field preferred.

• Active CPhT (Certified Pharmacy Technician) certification required.

• 10+ years of progressive experience in learning and development, with at least 3+ years in a leadership role managing teams across multiple locations.

• Proven experience developing and implementing learning strategies that drive measurable business results in regulated environments.

• Experience leading learning initiatives in pharmaceutical, healthcare, or distribution/fulfillment operations.

• Demonstrated understanding of FDA regulations, cGMP requirements, and USP standards as they relate to training and competency assessment.

• Strong business acumen with the ability to align learning initiatives to operational priorities and demonstrate ROI.

• Demonstrated change management, stakeholder management, and project management capabilities with the ability to manage multiple complex initiatives simultaneously.

• Superior communication skills with the ability to influence at all levels of the organization.

• Experience in 503a or 503b compounding pharmacy environments, including sterile compounding and aseptic technique training.

• Knowledge of USP <797>, <795>, and <800> standards and associated training requirements.

• Experience leading learning initiatives during periods of rapid growth, new facility launches, or organizational change.

• Proficiency with enterprise LMS platforms.

• Background in process improvement methodologies such as Lean or Six Sigma.

• Proficiency with program and project management tools such as Asana, Google Suite, or similar platforms to manage complex, multi-workstream initiatives.

• Experience designing and delivering leadership development programs.