Customer Connect Center

Hitachi Energy Service is a trusted lifecycle partner, providing customers with secure, sustainable, and innovative service solutions, globally.

Our Service offerings empower customers & partners to holistically manage the asset lifecycle—from start-of-life (e.g., Install & Commission), through services designed to strengthen operational-life (e.g., Upgrade, Repair & Extend), to end-of-life activities (e.g., Replace & Decommission).

• You will be the first point of contact and gateway to more advanced services, which will provide first-line support for our customers and the global HE networks.

• You will need to play the role of L1 support wherever applicable.

• You will be responding to incoming inquiries via telephone, e-mails, web and other possible channels efficiently with confidence and professionalism.

• You will be a customer advocate for timely response to issues and problem resolution and escalation.

• You will report all activities taken toward resolving customer issues to allocate trouble or normal inquire to the related department, e.g. Sales or Troubleshooting.

• You will be able to multitask and maintain an organized work environment.

• You will support customers during running activities and provide online troubleshooting support and resolutions.

• You will participate in ensuring availability 24/7 with your teams and will be responsible for follow-up to resolve the issue for customers.

• You will be responsible for ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• You hold a bachelor’s degree.

• General knowledge and a little special knowledge for GCB/GIS or TR.

• Proficiency in languages: Japanese & English, other of advantage.

• Fluency in Japanese in particular.

Working Conditions and benefits:

Working hours: 900-1730 (1hr break). Flex time is applicable.

Hybrid working style applicable.

Benefits:

• Employment insurance, industrial injury insurance, health insurance, pension insurance

• Paid leave

• Bereavement leaves

• Wedding leave

• Maternity leave

• Spousal maternity leave

• Parental leave

• Nursing care leave

Are you ready for an exciting new challenge? Does the above description sound like you? Welcome to apply! Our selection process is continuous, and the position may be closed before the advertisement expires. So, if you are interested – don’t delay, apply today!  All other questions can be directed to Talent Acquisition Partner: Yini Cai, LinkedIn - https://www.linkedin.com/in/yini-cai/