Senior Experience Design Lead

Senior Experience Design Lead Description - Role Summary We are looking for a Senior Experience Design Lead to shape complex business software experiences for small and medium business (SMB) customers, enterprise customers, office users, and IT administrators across HP's digital ecosystem. This role focuses on user experience and interaction design across web applications, app experiences, setup and onboarding flows, admin and management tools, workflow and productivity experiences, and software-related touchpoints. The candidate should bring enough visual design judgment to ensure work is cohesive, polished, and high quality. The right candidate can take ambiguous, evolving product and business requirements and turn them into clear experience frameworks, scalable interaction models, user flows, and detailed design deliverables. They should be comfortable leading across experience strategy, information architecture, interaction patterns, and execution readiness while collaborating closely with product managers, engineers, researchers, content partners, and business stakeholders. As AI reshapes how products are designed and how users interact with software, this role also requires someone who can think critically about where AI belongs in the user experience, and who can use AI tools to improve how design work gets done. Portfolio required. Why You Should Apply * You will solve real, complex problems. This is not a role where someone else defines the experience and hands it to you. You will help figure out what the experience should be, then design it, then see it through delivery. * You will have strategic influence. You will partner with product and engineering early, shape direction, and influence decisions that affect how customers set up, manage, and use HP solutions. * You will work across a wide design surface. Setup, onboarding, device management, admin workflows, productivity tools, web apps, native apps, and emerging AI-assisted experiences. The variety is real. * You will help define AI-era design at HP. You will help shape how AI-enabled workflows, guided experiences, and intelligent assistance should work for real users, and how the design team works with AI tools. * You will build systems, not just screens. Scalable frameworks, reusable patterns, and experience architecture that work across multiple products and platforms. * You will mentor and elevate other designers. Through critique, collaboration, and pattern-level thinking. What You Will Do Lead Experience Direction * Lead end-to-end UX and interaction design for complex business software experiences across web, app, setup, onboarding, admin, management, workflow, and productivity touchpoints. * Define experience frameworks, task flows, information architecture, and interaction models. * Define behaviors, states, edge cases, and reusable interaction patterns that scale across products and platforms. * Translate complex product requirements, technical constraints, and stakeholder input into clear, actionable design solutions. Design for AI-Enabled Experiences * Help define how AI can assist, guide, automate, or simplify user tasks within the product experience. * Design human-AI interaction flows that are clear, transparent, and aligned with user intent. * Explore patterns such as adaptive interfaces, guided workflows, conversational support, and intelligent task assistance. * Identify where AI improves the experience and where users need direct control, confirmation, or explanation. * Partner with product and engineering to define practical, responsible, and buildable AI-assisted experiences. Turn Ambiguity Into Clear Design * Bring structure to ambiguous and evolving problem spaces. * Identify user needs, business goals, technical constraints, dependencies, usability risks, and design trade-offs. * Create clear design artifacts that help teams align, make decisions, and move forward. * Use research insights, product context, and design rationale to advocate for better experiences. Drive Design From Concept to Delivery * Lead design work from early concept through detailed design, handoff, and implementation follow-through. * Create flows, wireframes, prototypes, interaction specifications, and high-fidelity design documentation in Figma. * Ensure design intent is technically feasible, well documented, and ready for engineering. * Resolve design questions during implementation and protect experience quality through delivery. Collaborate Across Teams * Partner closely with product managers, engineers, researchers, content designers, and business stakeholders. * Facilitate design reviews, critiques, handoff discussions, and alignment sessions. * Help teams clarify trade-offs, resolve ambiguity early, and align around customer and business outcomes. * Influence decisions through clear communication and strong design reasoning. Strengthen Design Quality and Systems Thinking * Establish strong design rigor around documentation, decision-making, and source-of-truth deliverables. * Define reusable interaction patterns that support consistency across workstreams and platforms. * Apply design system guidance effectively and identify when new patterns are needed. * Guide other designers through critique, collaboration, and pattern-level thinking. Required Qualifications * 8 or more years of experience in UX, product design, interaction design, or a related digital product design role. * Strong interaction design depth, including user flows, information architecture, behavior definition, edge cases, and error handling. * Proven ability to lead complex experience work across ambiguous, evolving, and cross-functional product spaces. * Experience designing for both desktop/web and app-based experiences. * Strong systems thinking and the ability to design scalable solutions across multiple products, platforms, and touchpoints. * Expert-level proficiency in Figma for flows, wireframes, prototyping, and high-fidelity design documentation. * Experience partnering with product management, engineering, research, content, and business stakeholders. * Strong communication skills and the ability to explain design rationale, align stakeholders, and represent design direction clearly. * Ability to work independently, prioritize effectively, and manage multiple initiatives in a fast-paced environment. * Bachelor's degree in Design, Human-Computer Interaction, Information Systems, Computer Science, or a related field, or equivalent practical experience. Preferred Qualifications * Experience designing complex web applications, portals, admin tools, workflow tools, or productivity experiences. * Experience creating scalable interaction frameworks or reusable design patterns across multiple products. * Experience with design systems and the ability to apply them effectively in product work. * Working knowledge of visual design principles: hierarchy, typography, layout, spacing, and responsive behavior. * Experience driving design handoff and working closely with engineering through implementation. * Familiarity with localization, accessibility, inclusive design, and global product considerations. * Experience designing for setup, onboarding, device management, IT admin workflows, or service-based experiences. * Experience designing AI-enabled workflows, intelligent assistance, conversational experiences, or adaptive interfaces. * Experience using AI-powered design, prototyping, writing, or research tools as part of the design process. * Comfort working in environments where AI capabilities and design best practices are evolving quickly. The Impact You Will Have Your work will define how SMB customers, enterprise customers, office users, and IT administrators set up, manage, and use HP solutions. You will reduce complexity, improve usability, create more consistent experiences, and support scalable design direction across multiple teams and product areas. You will also help the team evolve how it works in an AI-enabled environment: using AI to move faster where it helps, while applying human judgment to ensure the final experience is clear, useful, and trustworthy. What Success Looks Like * You bring clarity to complex, ambiguous product areas and help teams move forward. * You create design frameworks that scale across products, platforms, and workflows. * You deliver detailed, high-quality work that engineering can build with confidence. * You influence product direction through strong design rationale and customer-centered thinking. * You build trust with cross-functional partners. * You help other designers raise the quality and maturity of their work. Portfolio Requirement Please include a portfolio that shows: * Complex UX or interaction design work. * Examples of flows, frameworks, information architecture, or interaction models. * How you approached ambiguity and made design decisions. * How your work influenced product direction or improved user outcomes. * Examples of cross-functional collaboration from concept through delivery. * Any examples of AI-assisted design work or human-AI interaction design are welcome but not required. Pay & Benefits The pay range for this role is $130,700 to $205,200 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: * Health insurance * Dental insurance * Vision insurance * Long term/short term disability insurance * Employee assistance program * Flexible spending account * Life insurance * Generous time off policies, including; * 4-12 weeks fully paid parental leave based on tenure * 11 paid holidays * Additional flexible paid vacation and sick leave * US benefits overview https://hpbenefits.ce.alight.com/ The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Job - Software Schedule - Full time Shift - No shift premium (United States of America) Travel - Relocation - Equal Opportunity Employer (EEO) \- HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"