~11d ago

Collections Sr. Manager | Shared Services | Competitive Pay!

Philippines·Taguigsenior

OtherManager

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Quick Summary

Key Responsibilities

Lead and oversee collections and dispute management activities across the Customer-to-Cash cycle Drive timely cash collections, reduce overdue accounts,

Requirements Summary

Bachelors degree in Accounting, Finance, or a related field 7–10 years of progressive experience in accounting or finance,

Technical Tools

OtherManager

Responsibilities

~1 min read

→Lead and oversee collections and dispute management activities across the Customer-to-Cash cycle
→Drive timely cash collections, reduce overdue accounts, and manage escalations for high-risk or complex cases
→Collaborate with global and regional stakeholders to resolve billing discrepancies and customer disputes efficiently
→Establish, monitor, and report on service level agreements (SLAs), key performance indicators (KPIs), and overall collections performance
→Identify root causes of disputes and implement corrective and preventive measures to mitigate future issues
→Champion continuous improvement, process standardization, and automation initiatives to enhance efficiency and data quality
→Ensure compliance with internal controls, accounting policies, and regulatory requirements
→Support system enhancements, process transitions, and onboarding of new entities related to collections and disputes

Requirements

~1 min read

Bachelors degree in Accounting, Finance, or a related field
7–10 years of progressive experience in accounting or finance, with end-to-end Customer-to-Cash exposure
Demonstrated expertise in collections, dispute resolution, and managing global stakeholders
Minimum of 5 years experience in leading and managing high-performing teams
Strong understanding of accounting principles, financial processes, and internal controls
Proven leadership, communication, and stakeholder management capabilities
Experience driving process improvements, implementing automation initiatives, and enhancing operational efficiency