IT Support Analyst (Associate to Senior Level) | 14th Month Pay Guaranteed!

Philippines·Makati Citysenior

OtherIt Support Analyst

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Quick Summary

Key Responsibilities

Provide technical support and troubleshooting assistance for hardware, software, applications, and IT-related issues reported by users. Monitor, analyze, and resolve service requests, incidents,

Requirements Summary

Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field. At least 1 year of relevant experience in IT support, service desk, application support,

Technical Tools

OtherIt Support Analyst

Responsibilities

~1 min read

→Provide technical support and troubleshooting assistance for hardware, software, applications, and IT-related issues reported by users.
→Monitor, analyze, and resolve service requests, incidents, and technical concerns while ensuring timely and effective resolution.
→Assist in the installation, configuration, maintenance, and support of IT systems, applications, and user access requirements.
→Collaborate with internal IT teams, vendors, and business users to escalate and resolve complex technical issues.
→Maintain accurate documentation of incidents, solutions, procedures, and knowledge base materials while supporting continuous improvement of IT support processes.

Requirements

~1 min read

Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field.
At least 1 year of relevant experience in IT support, service desk, application support, or a related technology role.
Knowledge of troubleshooting practices, operating systems, hardware, software applications, and basic network concepts.
Familiarity with IT service management practices, ticketing systems, and enterprise applications; experience supporting accounting or audit-related applications is an advantage.
Strong customer service, analytical, communication, and problem-solving skills, with the ability to manage multiple priorities in a professional services environment.