Operations Team Lead (Property)

The Operations Team Lead is responsible for supporting the day-to-day operations and overall performance of multiple business locations. The role works closely with the owners to ensure operational standards are consistently followed, teams are performing effectively, customers receive excellent service, and business goals are achieved.

The position coordinates with different departments, monitors operational performance, supports sales and marketing initiatives, and helps identify opportunities to improve processes, customer experience, and overall business efficiency.

Responsibilities:

Operations

• Monitor the daily operations of multiple locations to ensure smooth and efficient business operations.
• Ensure company policies, procedures, and service standards are consistently implemented.
• Address operational concerns and coordinate with the appropriate teams to resolve issues promptly.
• Conduct regular site visits to monitor quality, cleanliness, and overall customer experience.

Sales & Business Support

• Track occupancy, sales performance, and other operational metrics.
• Coordinate with the sales team to support business targets.
• Monitor promotions and business initiatives to ensure proper execution.
• Identify opportunities to improve operational efficiency and customer satisfaction.

Customer Experience

• Ensure customers receive a consistently positive experience across all locations.
• Handle customer concerns and work with the team to resolve service-related issues.
• Monitor customer feedback and recommend improvements.

Team Leadership

• Supervise and support site teams in their daily operations.
• Provide coaching and guidance to improve individual and team performance.
• Assist in onboarding and training new employees.
• Promote teamwork, accountability, and excellent customer service.

Performance Monitoring

• Monitor KPIs and operational reports for each location.
• Ensure standard operating procedures are consistently followed.
• Support performance reviews and recommend improvement plans when necessary.

Administrative & Financial Support

• Assist in monitoring operating expenses and budgets.
• Prepare operational reports for management.
• Identify opportunities to improve efficiency and reduce unnecessary costs.

Qualifications:

• Bachelor's degree in Business Administration, Hospitality Management, Marketing, Management, or a related field.
• At least 3–5 years of experience in operations, branch management, customer service, hospitality, retail, commercial property, or other service-oriented industries.
• Experience supervising teams or overseeing daily business operations.
• Strong leadership, communication, and organizational skills.
• Ability to coordinate with different departments and manage multiple priorities.
• Comfortable analyzing operational reports and monitoring business performance.
• Proficient in Microsoft Office applications; experience with CRM or reporting systems is an advantage.