Senior Customer Success Manager

About Us Hubexo provides cutting-edge data, insights, and software solutions to the global construction industry. Founded in Sweden in 1936, Hubexo specializes in project information, eTendering, product information, market intelligence, and specification. With operations in more than 20 countries and a workforce of 2,500 employees, Hubexo helps its customers sell more efficiently, build sustainably, and lead the future of construction innovation. About the Product LeadManager is an industry-leading construction intelligence platform that helps businesses in the construction sector find and win new projects. It provides real-time access to: Comprehensive project leads - Stay ahead of competitors with early insights into upcoming construction projects at every stage. Market trends & analytics - Leverage powerful data insights to refine business strategies and identify growth opportunities. Key contact information - Connect with decision-makers such as developers, architects, contractors, and suppliers. Customizable alerts & tracking - Set up automated notifications to track project updates and client movements. Our Values Dream big - Embrace ambitious goals and strive to exceed expectations, every day. Thrive together - Collaborate, communicate, and celebrate success. Own it - Take ownership of your work and empower yourself to make a difference. Do the right thing - Stand firm in your values and let integrity guide your actions at every turn. The Opportunity Indonesia is a key growth market for Hubexo, and we are investing heavily in expanding both our customer base and our team. We are looking for a high-performing, results-driven Senior Customer Success Manager who is ready to take the next step in their career. This role is more than just managing accounts — it is a pathway into a Team Lead position. You will: Own and grow a portfolio of customers Drive retention, adoption, and long-term value Play a key role in building and scaling the local team Step into leadership by mentoring, coaching, and onboarding team members This is the perfect opportunity for someone who has consistently overperformed and is ready to transition into people team leader while still staying close to customers.   What You’ll Do Customer Retention & Growth (Core Focus) Own a portfolio of clients with a strong focus on retention, renewals, and expansion Ensure customers are continuously deriving value and growing their business using our platform Proactively identify risks and opportunities to maximise customer lifetime value Drive product adoption and long-term engagement   Customer Success & Relationship Management Build strong, trust-based relationships with key stakeholders Act as a strategic partner, helping customers grow and succeed Deliver consultative, insight-led conversations that go beyond support   Performance & Results Consistently exceed retention and revenue targets Use data and insights to manage account health and performance Identify upsell and cross-sell opportunities for the Key Accounts team   Leadership Development Support onboarding of new hires and help scale the Indonesia team Coach and mentor team members Lead by example as a top performer and culture carrier Contribute to building a high-performance, retention-focused team Gradually take on leadership responsibilities as the team grows   What We’re Looking For 3-5 years + proven track record of high performance in Customer Success, Account Management, or Retention roles Strong experience in B2B industry - SaaS, technology, or solution-based environments ideal Demonstrated ability to retain, grow, and expand customer accounts Highly driven, energetic, and results-oriented mindset Natural leadership potential with a desire to step into a people management role Strong communication, coaching, and stakeholder management skills Experience in Southeast Asia (especially Indonesia) is highly valued Fluency in English & Bahasa Indonesia is required   Why This Role is Exciting Fast-track into leadership with a pathway to becoming a Team Lead Opportunity to play a key role in scaling a high-growth market High-impact role influencing retention, revenue, and team success Autonomy to drive results and make decisions for what would work for Indonesia market Opportunity to help shape the future of the team and region Ongoing development through coaching, mentorship, and global exposure   What You’ll Get Uncapped commission structure Clear career progression Ongoing coaching and performance training Exposure to global best practices and top performers A collaborative, ambitious, and supportive team culture   The Bottom Line If you are: A top-performing retention or customer success professional Ready to step into leadership Motivated by growth, ownership, and building something This is your opportunity to make that transition.