Customer Engagement Manager

At HumanSignal, we’re building the platform that powers the creation, curation, and evaluation of that data. From fine-tuning foundation models to validating agent behaviors in production, our tools are used by leading AI teams to ensure models are grounded in real-world signal, not noise.

Our open-source product, Label Studio, has become the de facto standard for labeling and evaluating data across modalities — from text and images to time series and agents-in-environments. With over 250,000 users and hundreds of millions of labeled samples, it’s the most widely adopted OSS solution for teams working on building AI systems. 

• Build and drive critical operational processes: the consistent, on-time delivery of Label Studio platform capabilities and Data Creation Laboratory services, and revenue growth for our customers
• Build and oversee operational levers with a relentless focus on SLA achievement and quality improvement
• Review, track, and improve operational performance with an obsession for continuous improvement
• Oversee onboarding and successful implementation for new customer projects
• Manage the long-term health of customers by identifying and preempting areas of risk or concern
• Partner with clients to understand operational issues and advocate for solutions with HumanSignal engineers
• Work directly with customers' engineering teams, partnering with customer-facing engineers and technical account managers
• Answer questions and address issues related to our platform, APIs, and data services
• Create an effective feedback loop between frontline operations, product teams, strategy, and customers
• Collaborate with stakeholders to improve processes for new and existing customers

• 4-9 years of total work experience, with experience in consulting or technical program management roles
• Associate / Senior Consultant / Engagement Manager experience at a top-tier consulting firm
• A technical background (education or professional experience with CS, Economics, Statistics, Engineering)
• A proven track record in B2B client-facing roles and expanding client relationships
• Ability to understand APIs, ML workflows, and data operations, and build great relationships with technical customers
• Excellent cross-functional collaboration skills
• Outstanding verbal and written communication abilities
• A track record of structured, analytics-driven problem solving
• A history of diligence and organization across multiple work streams
• An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results
• Strong analytical, planning, and process improvement capabilities
• Experience with SQL and/or other database languages

• Prior experience at an API-driven technology company and/or managing technical customers
• Experience with data annotation, labeling platforms, or ML operations
• Understanding of how training data impacts model performance

At HumanSignal, we're building the infrastructure for the next generation of AI. Our Label Studio platform powers data operations for leading organizations worldwide, while our Data Creation Laboratories manufacture the purpose-built datasets that breakthrough AI applications require.

We believe the next frontiers in AI won't be unlocked by scraping what's left on the web—they'll be built on human-created data that captures the complexity of how systems need to see, hear, reason, and react. Through controlled environments and operational excellence, we're enabling researchers and enterprises to innovate without being constrained by data availability.

We work with frontier AI labs, Fortune 500 enterprises, and government agencies who are pushing the boundaries of what's possible with AI. Join us in building the data that will build the future.

We are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, or Veteran status.

At HumanSignal we pay based on regional compensation market rate ranges across the globe. We are hiring for this role across North and South America as well as Europe. The base cash compensation range is $140,000 to $200,000 USD. These ranges are provided by market data and are in good faith. The final offer details are determined by several factors including candidate experience, expertise, as well as applicable industry knowledge and may vary from the pay ranges listed above.