Customer Success Manager - Digital Marketing

At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike traditional outsourcing, you’ll be placed directly with a client as a valued, long-term member of their team.

Our client is a results-driven digital marketing agency specifically focused on empowering the skilled trades and home services sectors across North America. The team specializes in bridging the gap between traditional craftsmanship and modern technology by providing comprehensive lead generation, search engine optimization, and custom web development strategies. By focusing on industries like construction, HVAC, plumbing, and electrical, they help local businesses scale their operations and dominate their specific regional markets through high-impact, data-backed advertising.

We are looking for a high-energy, strategically-minded Project and Growth Manager to bridge the gap between ambitious blue-collar business owners and our expert delivery team. In this role, you aren’t just a task manager; you are a marketing consultant and a trusted partner. You will own a "pod" of client accounts, ensuring every SEO campaign, lead-gen strategy, and web build ships on time and delivers measurable ROI. If you thrive on taking ownership, solving complex problems before they escalate, and identifying new ways to help small businesses grow, this is your opportunity to make a massive impact in a fast-paced agency environment.

• →Pod Ownership: Manage the day-to-day success and retention of a dedicated portfolio of clients.
• →Client Translation: Act as the primary bridge between clients and the delivery team, translating business goals into clear, actionable briefs for specialists.
• →Onboarding & Relationship Management: Lead a smooth, confidence-building onboarding process for new clients and maintain proactive, responsive communication as their main point of contact.
• →Project Oversight: Manage timelines and workflows within ClickUp to ensure all work meets high quality standards and is delivered on schedule.
• →Marketing Consultancy: Advise clients across the full digital spectrum, including SEO, Google & Meta Ads, web design, social media, and branding.
• →Growth & Reporting: Analyze performance data to track wins, report results in plain language, and identify upsell opportunities that align with client growth goals.

• Agency Experience: 2+ years of experience in account management, project management, or client success specifically within a marketing agency environment.
• Digital Marketing Fluency: A strong working knowledge of SEO, paid lead generation (Google & Meta), web design, and social media management.
• Tool Proficiency: Advanced hands-on experience with ClickUp for project management and CRM tools for client tracking.
• Communication Mastery: Fluent, native-level spoken and written English with the ability to lead confident, high-stakes video calls with North American business owners.
• Consultative Instincts: The ability to look past a task list and identify what will actually move the needle for a client’s bottom line.
• Organizational Excellence: Naturally organized with the ability to juggle multiple accounts, deadlines, and shifting priorities without losing focus.

• Industry Context: Prior experience working with or for the trades / blue-collar industries.
• Technical Depth: Advanced, deep-dive understanding of SEO algorithms or Meta Ad architecture.
• Sales Background: Previous experience in sales or business development to help facilitate account expansion.