Relationship Manager

It’s not just a job — together, we’re on a mission. We're committed to accelerating the energy transition, with the goal of empowering 2 million sustainable energy installations by 2035. But we cannot achieve this goal alone. We are looking for talent to strengthen our team, and work with others on what really matters.

As a UK Relationship Manager, you are responsible for relationships between iChoosr and its Community Leaders. We organise solar and storage, energy and heat pump group buying schemes in close cooperation with a large number of Community Leaders including local authorities and different consumer oriented organisations.  The challenge for iChoosr is to provide a smooth, reliable and efficient customer journey for all stakeholders: participating consumers, the community leaders and installers/suppliers.

• ‘Own’ the relationship with a portfolio of existing and new councils to provide them with, for example,:

  • first point of contact;

  • contract management;

  • coordinated operations delivery e.g. web landing pages;

  • campaign development and delivery in partnership with the Marketing team;

  • analysis and applying learnings to grow the project and develop relationships;

  • education and information;

  • up to date market developments and challenges / progress with delivery stages of schemes;

  • liaison with council stakeholders on resolution of any resident queries

• Share the relationship management tasks with the existing team to retain and grow results delivered from council community leaders (CLs);

• Collaborate with and mutually support the installer, marketing and project management team members;

• Share and report progress against plan and apply learnings to evolve the approach;

• Having a data-led approach to measuring scheme performance and understanding customer behaviour by reviewing customer satisfaction surveys and feeding results back to CLs and internal teams for efficiencies;

• Have your ear to the ground on market and internal developments to see how we can innovate our services towards all stakeholders (consumers, community leaders and suppliers).

• The UK business team: UK Country Manager, UK Solar Business Manager, Relationship and Operations Managers, Installer Managers and Marketing & Communication Officers in the UK as well as Customer Services in Amsterdam;

• The iChoosr expert teams:

  • Human Engagement;

  • Data analysis;

  • Customer & Privacy management;

  • Product Management & Platform development.

• Ideally you have a BA degree supplemented with at least 5 years of relevant work experience;

• You are fluent in English, both speaking and writing;

• You are able to review and interpret data and use this to give a narrative to CLs;

• You are able to balance and prioritise multiple stakeholders and tasks;

• You have experience working for, or with, local authorities or similar public sector organisations;

• You are confident in hosting meetings as well as making and delivering presentations online and in person;

• You are able to build and maintain professional relationships with council counterparts;

• You are ambitious, pro-active, resilient, organised and you have an eye for details;

• You are willing to travel occasionally in the UK/Netherlands/Belgium including overnight stays;

• You are fluent in Microsoft Suite and other IT related tools.

• Contribute to a more sustainable world on a daily basis.

• Competitive salary.

• Comprehensive health benefits package.

• Flexible work arrangements (hybrid working - mandatory 3 days in the London office Tue-Thur).

• Professional development opportunities (Mentor/mentee program & buddy program).

• International company event once a year.

• Cultural holiday swap.

• Day off on your birthday.

• Possibility to travel.