IT Executive

About IDR
Founded in 2020, IDR is a global expert network delivering fast, reliable, and cost-effective insights through a vetted pool of experts. With 250+ employees across 8 global offices, IDR operates 24/7 and is trusted by leading brands worldwide.

The Role
We are seeking a skilled IT Executive to join our Lahore team. In this role, you will be responsible for managing and supporting IT systems, ensuring smooth operations of infrastructure, maintaining information security, and providing technical support to end-users. The position requires a strong mix of technical expertise, problem-solving ability, and effective communication.

Key Responsibilities

User and License Management

• Manage Azure Active Directory and MS365 user accounts and licenses.
• Oversee MS365 Admin Centre (Exchange, SharePoint, OneDrive, Azure, Teams).

Technical Support and Troubleshooting

• Troubleshoot Windows, Office, network connections, and desktop applications.
• Diagnose and resolve hardware and software issues.
• Support remote users and create documentation for common queries.
• Manage help desk ticketing and IT asset management.

System and Network Administration

• Perform routine system checks (daily, weekly, monthly).
• Plan, install, configure, troubleshoot, maintain and upgrade operating systems.
• Provide hands-on support with LAN/WAN infrastructure and devices (switches, routers, firewalls).

Audio-Visual and Conference Room Support

• Assist with audio-visual setups and technical support for conference room equipment.

Network and Security Management

• Conduct network troubleshooting and manage firewall settings for security.
• Install and manage endpoint security solutions and ensure compliance.
• Monitor and respond to security alerts, investigate incidents, and prepare reports.
• Collaborate with teams to address recurring security issues and maintain communication on policies.

Information Security Compliance

• Ensure adherence to IDR's information security policies.
  

Education:

• Bachelor's Degree in Computer Science, Information Technology, or related discipline.
  

Experience:

• 4–5 years of relevant, hands-on IT experience in a similar capacity.
  

Preferred Skills:

• Strong collaboration and stakeholder alignment skills.
• Ability to work under pressure and manage deadlines.
• Resilience in dynamic environments.
• Effective written and verbal communication.
• Strong analytical and problem-solving skills.
• Ownership and accountability in task execution.
• Proficiency in Microsoft 365, AWS, Azure Services, and Windows 11.

What Do We Offer?
Work Location: Onsite
Job Type: Full-time
Office Location: 7th Floor, Office 4-A, 75/76 D-1, Main Boulevard, Gulberg III, Lahore, 40050

Compensation & Benefits:
Benefits: EOBI contributions as per Pakistan's labor laws.
Leave: 14 vacation leaves, 8 sick leaves, 10 casual leaves.
Additional Perks: Medical coverage, paid training, team events, growth opportunities, and a clear promotion path.
Gratuity: Applicable upon completion of two years of continuous service, in line with local labor regulations.
Performance Bonus: Employees are eligible for a performance-based bonus, subject to company policy and appraisal outcomes.


Equal Opportunity & Inclusion:
DR is an equal opportunity employer. We make all employment decisions based on merit, qualifications, and business needs, without discrimination on the basis of race, religion, gender, age, disability, or any other status protected under Pakistani law. We are committed to maintaining a fair, inclusive, and respectful workplace for all.