Lead Mitigation Technician

Ga-Augusta-lead

OtherTechnician

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Quick Summary

Requirements Summary

Managing Customer Satisfaction and representing t

Technical Tools

OtherTechnician

Benefits:

Overtime
401(k)
Bonus based on performance
Free uniforms
Training & development
Competitive salary
Opportunity for advancement
Paid time off

Project Manager

Perks:

Online Mobile Courses
Paid Training for Career Advancement
Opportunity to Help People in Times of Need
Aggressive Competitive Wages

Company and Culture:

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Job Position Description:

With a ‘One Team’ mentality, manage production crews and job assignments as assigned while following PuroClean® production guidelines. Assign and coordinate jobs with the production crews, keeping the Operations Manager and Production Manager updated on all aspects of production. Supervise 1-6 field technicians allocated to assigned jobs, coordinate SLA requirements, materials, equipment, and supplies for each job, complete job files and monitoring of jobs from start to completion. Completing documentation in a timely manner and maintaining production costs at the established rate. Our Crew Chiefs take pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets us apart from our competitors in the industry.

Responsibilities:

Managing Customer Satisfaction and representing the brand
Effectively oversee all aspects of the mitigation processes and customers’ needs
Coordinate with Contents and Reconstruction departments to provide additional assistance where necessary
Identifying areas for improvement and managing relationships with centers of influence
Managing job progress, pricing schedules, estimate details & coordinating with Production Manager
Leaving job-sites with an orderly appearance and follow uniform and policy guidelines
Communicating and managing customer concerns with back office effectively
Maintaining cleanliness of products and equipment to the highest standard
Ensure clear communication with office staff, immediate supervisor and fellow technicians

Qualifications:

Experience in equipment deployment, proper chemical and PPE utilization, and labor management
Ability to master IT and software requirements for job documentation in the field
Strong Customer Service and communication skills
IICRC, RIA, or comparable Certifications required
Understanding of safety guidelines and ability to manage them on site
Aptitude with record keeping, recording information and communicating ‘the message’
Ability to identify areas of opportunity among teammates, coaching for growth
Strength in team building and establishing lasting relationships with clients and teammates