Client Solutions Director

The Client Solutions Director will focus on ensuring that life sciences engagements deliver clear customer value, particularly during pilot programs and early-stage deployments. The role bridges the pre-sales and post-sale phases of client engagements, working closely with Client Executives, Solution owners, and the Customer Success team to help design solutions, coordinate pilot execution, and support successful outcomes. 

A key area of focus will be supporting pilot programs related to Precision Patient Identification (PPI) and other terminology-driven solutions supporting clinical research, real-world evidence, and commercial analytics. 

Solution Design and Pre-Sales Support 

• Partner with Client Executives and Solution owners to support discovery, feasibility assessments, and solution design during the pre-sales phase 

• Help translate customer needs into solution approaches using IMO capabilities 

• Participate in client discussions and internal planning around pilot engagements 

• Work with product and solutions teams to ensure proposed approaches align with current platform capabilities 

Pilot Coordination and Delivery Support 

• Help coordinate pilot engagements, ensuring objectives, timelines, and success metrics are clear 

• Work across sales, product, solutions, and customer success teams to keep pilot activities aligned and progressing 

• Monitor pilot progress and help address issues that may impact delivery or outcomes 

• Support internal coordination to ensure pilots are set up to demonstrate value to the customer, including through measurable and referenceable outcomes 

Customer Engagement and Expansion 

• Build working relationships with client stakeholders across clinical research, real-world evidence, commercial, and data science teams 

• Help ensure customers realize value from pilot engagements and early implementations 

• Support identification of follow-on opportunities or additional use cases where appropriate 

• 7–10 years of experience in life sciences or healthcare analytics, including work related to clinical trials, patient identification, real-world data, and consultative solution delivery. 

• Ability to work across multiple internal teams and coordinate complex engagements 

• Familiarity with healthcare data sources and standards, including EHR data, clinical terminology and coding systems, and value sets used to support analytics, research, and clinical workflows. 

• Strong communication and stakeholder management skills