Academy Operations Intern

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. 

This 6 month, hybrid internship is designed to give you hands-on experience in modern digital operations, agile project management, and cross-functional coordination. You will assist in keeping our project ecosystems running smoothly, ensuring task deadlines are tracked, and facilitating collaborative meetings. If you are a proactive problem-solver with a passion for organization, high attention to detail, and a desire to learn how digital academies operate at scale, this is the perfect role for you.

• Ecosystem Maintenance: Assist in updating, organizing, and optimizing project management boards in Asana and Jira.
• Deadline Tracking: Proactively monitor project timelines, identify potential task delays, and follow up with team members to gather status updates.
• Capacity Tracking: Help track and document team capacity and resource allocation to support the Associate Manager in prioritization efforts.

• Intake Support: Help manage the incoming queue of content and enablement requests, ensuring all necessary details are captured.
• Meeting Preparation: Assist in drafting agendas and gathering materials for bi-monthly syncs with various enablement teams.
• Action Item Tracking: Attend key cross-functional alignment sessions to capture detailed meeting minutes, action items, and follow-up tasks.

• Meeting Coordination: Support the scheduling, setup, and logistics of critical team events (e.g., Monday morning standups, bi-weekly syncs, monthly OKR reviews).
• Documentation & Templates: Help maintain clean internal documentation and assist in building or updating key presentation templates (e.g., template decks for educational content).
• Collaboration Cultivation: Contribute to a positive and transparent team dynamic by supporting internal communications and team engagement initiatives.

•  Bachelor’s degree in Education, Business, Communication, Project Management, Film & Media with Production specialization, or a related field.
• 1+ years of professional work experience (including corporate internships, university administration, or relevant cooperative work placements).
• Hands-on experience working with project management software (e.g., Asana, Jira, Trello, or Monday.com) is highly preferred.
• Exceptional attention to detail, with a proven ability to maintain data integrity across spreadsheets, tracking boards, and documentation.
• Strong written and verbal communication skills; comfortable interacting with diverse stakeholders across different levels.
• A strong interest in SaaS products, Customer Education, Enablement, or digital academies is a nice-to-have.