Customer Renewal Manager

As a Renewal Manager, you will have commercial ownership over a portfolio of 200+ accounts. Your role is highly collaborative, and you will be working with internal and external partners to grow accounts at the time of renewal, mitigate down sells, drive incremental revenue expansion and execute contract changes throughout the customer lifecycle. This role offers you the opportunity to grow commercial negotiation skills, build customer sales processes and contribute to the rapid growth of the department and impact.com.

• →Utilize business development skills to successfully uncover revenue expansion and retention opportunities.
• →Negotiate value-driven renewals and contract changes with a high level of professionalism when interacting with our top-tier customers and partners
• →Collaborate internally with various teams to coordinate successful outcomes for the customer and impact.com.
• →Use creative problem-solving skills to balance customer needs and business outcomes.
• →Build, manage, and forecast customer revenue pipelines (including renewals, upsells and cross-sells)
• →Contribute directly to the development and growth of the high-performing team.

Have fun! We are a team that values creativity, learning, and growing in a supportive and helpful environment – all while having some laughs and a good time.

• SaaS renewals, customer success, and/or sales experience
• Highly organized, detail-oriented, and have excellent time management skills.
• Takes initiative and ownership, enthusiastic and eager to learn
• Strong communication, effective problem-solving, and presentation skills.
• Experience handling objections at different levels of organizations.
• Seeks to understand multiple perspectives in a situation and has great conflict resolution skills
• Embraces teamwork and cross-team collaboration.
• Solve problems with curiosity and creativity
• Are passionate about creating a great customer experience
• Embody the characteristics of Humble, Hungry and Smart

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. 

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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