Staff Specialist Field Application Engineer

#WeAreIn for jobs that impact everyone’s life Behind every success, there is a plan: your strategic thinking, creative skills, and ability to communicate with others will drive innovation and turn ideas into impact As a Senior Staff Specialist Account Management on our Corporate team, you’ll play a vital part in building the frameworks, relationships, and processes that keep Infineon’s Business thriving. Are you in? Your Role Key responsibilities in your new role * Bachelor's degree in Electrical Engineering, Electronics, Computer Engineering, Computer Science, or related fields * 3 to 5 years of relevant experience in technical roles related to semiconductors, smart cards, payment systems, embedded systems, or related areas * Experience working with or supporting card manufacturers (card bureaus) is a strong advantage * Solid understanding of chip modules and ICs applied to smart card solutions, particularly in payment and transit applications * Familiarity with key industry standards is highly desirable, including: * ISO 14443 (contactless smart card communication) * ISO 7816 (contact smart card interface) * EMVCo specifications (payment chip standards) * NFC protocols and related technologies * Knowledge of contactless payment card architectures (banking and transit) is a relevant differentiator * Understanding of the card manufacturing and personalization process is considered a plus * Hands-on lab experience with smart card testing tools, card readers, protocol analyzers, or similar equipment is a significant differentiator * Strong analytical and problem-solving skills, with ability to translate complex technical issues into clear, practical solutions * Good communication and interpersonal skills, with the ability to build and maintain relationships with technical teams at customer sites * Customer-oriented mindset, combining technical depth with a collaborative and supportive approach * Ability to work autonomously while also being open to guidance and mentorship from senior team members * Proactive attitude with willingness to learn and keep up with fast-evolving payment technology standards and ecosystems * Comfortable working in a multicultural and international environment, supporting customers across Latin America * Languages Portuguese: Native or fluent (mandatory) English: Fluent – written and spoken (mandatory) Spanish: Advanced (a strong plus, given LATAM scope) Your Profile Qualifications and skills to help you succeed Technical Support to Customers * Serve as the primary technical point of contact for card manufacturers (bureaus) in Latin America regarding Infineon's payment chip modules * Provide pre-sales and post-sales technical support, assisting customers in the selection, evaluation, integration, and use of Infineon payment chip ICs * Respond to technical inquiries, troubleshoot issues, and guide customers through resolution processes in a timely and effective manner Product Selection & Application Guidance * Support customers in identifying the most suitable Infineon chip module for their specific application requirements, whether for banking contactless cards or transit applications * Provide guidance on product specifications, electrical characteristics, interface requirements, and compatibility with card body and antenna designs * Assist customers in understanding roadmaps and product migration paths as part of their long-term planning Standards & Certification Support * Guide customers through the technical aspects of EMVCo, Visa, Mastercard, and transit scheme certification processes, as they relate to the chip module * Provide clarification on applicable standards (ISO 14443, ISO 7816,EMVCo) and how they impact chip integration and card design * Keep up to date with evolving certification requirements and communicate relevant changes to customers proactively Collaboration with Sales Team * Work closely with the local and regional sales team to provide technical inputs that support business development and account management activities * Participate in customer visits, technical presentations, and demonstrations to support sales opportunities * Contribute to the preparation of technical proposals and responses to RFQs/RFIs from customers when required Internal Coordination & Escalation * Act as the technical bridge between customers and Infineon's global technical and product teams, escalating complex issues when necessary and ensuring proper follow-up * Coordinate with product line managers and application engineers at headquarters to access the latest technical documentation, tools, and support resources * Report technical trends, customer feedback, and field findings to the senior FAE and Sales Managers, contributing to product and market intelligence #WeAreIn for driving decarbonization and digitalization. As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener. Are you in? We are on a journey to create the best Infineon for everyone. This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Learn more about our various contact channels. Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process. Click here for more information about Diversity & Inclusion at Infineon. #LI-MB1