Telematics Incident Management Consultant

The Infosys Engineering unit is dedicated to amplifying product-centric value delivery through innovative engineering solutions. We focus on adopting a data-first approach to engineering and value-stream management, enabling real-time visibility into the flow of value. Our team leverages advanced technologies such as AI, ML, and predictive analytics to drive continuous improvement, enhance delivery processes, and accelerate time to market. Join us to be part of a team that is at the forefront of engineering innovation, delivering intelligent insights and empowering stakeholders to achieve hyper-productivity and sustainable growth. In the assigned Job Role of Engineering Project Lead 1, your Area Of Responsibility will be as below:

⦁ Develop project timelines, proactively identify and address resource discrepancies, to ensure timely project completion
⦁ Act as a liaison between technical teams and clients, facilitating effective communication through regular meetings and milestone reviews
⦁ Guide the engineering team in following established engineering processes, ensuring all deliverables meet design, technical, and regulatory specifications
⦁ Monitor project deliverables across all phases, to meet established quality benchmarks and stakeholder expectations
⦁ Contribute to the creation of project budgets that aligns with the scope, strategy, and key deliverables
⦁ Identify scope alterations and new client requests, support in effort estimation, obtaining necessary approvals and securing client sign-offs

Your contribution to the team:

⦁ Proactive risk management to ensure project delivery.
⦁ An ability to build collaborative relationships with stakeholders through effective communication
⦁ Focus to anticipate challenges and deliver innovative solutions.
⦁ Commitment to balance project economics with adherence to strategic priorities.

1. Monitoring & Observability Tools
-Dynatrace
-ELK / Kibana
-Grafana
-OpenSearch
2. ITSM & Collaboration Tools
-JIRA
-Confluence
-Status Page
3. Incident & On-Call Handling
-xMatters ⭐ Experience operating in Connected Cars / Telematics domain (added advantage)
⭐ Proven expertise in creating RCAs and conducting post‑incident reviews • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.