Account Director

IBG (Innovative Beauty Group) is a global one-stop beauty shop. By partnering with our clients as an extension of their teams, we bring beauty visions to life. IBG consists of more than 300 colleagues spread over 13 locations worldwide.  

IBG North America specializes in turnkey solutions, private label and packaging in the beauty industry. Together, we are concept builders and boosters with global opportunities for well-known retailers and brands.

We are currently looking for an Account Director to join our team who will act as the dedicated liaison between clients and our internal teams, ensuring seamless communication, project execution, and timely delivery of all client initiatives. This role combines project management discipline with client relationship management, requiring a detail-oriented, proactive individual who can anticipate client needs, align cross-functional stakeholders, and manage timelines effectively. The incumbent will be the primary point of contact for the client, ensuring transparency, accountability, and smooth operations across the project lifecycle.

• Serve as the primary day-to-day contact for clients, ensuring their questions are answered promptly and accurately. 

• Develop, manage, and monitor critical path timelines for all client projects from initiation to delivery. 

• Coordinate cross-functional alignment (Product Development, Marketing, QA, Supply Chain, Finance) to meet client requirements. 

• Prepare and deliver regular project updates and status reports to both client and internal teams. 

• Facilitate approvals, artwork, samples, documentation, and product specifications, ensuring client expectations are met. 

• Proactively escalate risks, delays, or challenges with recommended solutions. 

• Manage budgets, quotations, and change requests in collaboration with Finance and Project Management. 

• Represent the client voice internally, ensuring product quality, timelines, and communication standards are met. 

• Support innovation and new product launches by coordinating with PD and Marketing to deliver client-ready presentations/materials. 

• Maintain organized project documentation, approvals, and correspondence through Smartsheet/other project platforms.