Veterinary Client Care and Pharmacy Specialist

Location: Remote (United States)
Company: Innovetive Petcare (Austin, TX)
Schedule: Full-time, rotating Saturdays required

Innovetive Petcare is seeking a Veterinary Client Care & Pharmacy Specialist to support our growing network of veterinary hospitals across the United States. This is a veterinary call center role focused on delivering exceptional client service, supporting online pharmacy operations, and coordinating patient care.

As a key member of our centralized client care team, you will serve as an extension of our veterinary hospitals—handling inbound and outbound calls, pharmacy requests, appointment scheduling, and client communication via phone, text (SMS), and email. This role is ideal for experienced veterinary professionals who thrive in a fast-paced, high-volume environment and are passionate about client experience.