Manager Operations - Robotics Labs

Instawork is one of the largest flexible labor marketplaces in the US - connecting over 10 million blue-collar workers with businesses across warehouses, kitchens, stadiums, etc. Built over a decade into the infrastructure that powers America's hourly economy, Instawork has raised $160M from TCV, Benchmark, and Greylock. We operate at a massive scale, move with urgency, and are now making one of the most ambitious bets in AI.

Researchers at UC Berkeley have identified a “100,000-year data gap” - the gulf between what trained AI language models and what physical robots actually have to learn from. Closing that gap is the defining infrastructure challenge of the physical AI era. IRL is Instawork’s answer to it. We deploy skilled workers into real commercial and residential environments - kitchens, warehouses, hotel floors, homes - to capture the high-fidelity task data that the world’s leading Robotics labs use to train their foundation models. Read more here.

We're hiring an Operations Manager to run and scale our robotics data operations across APAC, starting from Bengaluru. You will own the operational backbone of a large-scale video data collection programme spanning multiple cities, thousands of field workers, and the most demanding quality bars in the industry. You'll work directly with senior leadership and carry real ownership from week one.

• Build the operations from the ground up - workflows, QA pipelines, and performance systems that scale across India and APAC without breaking
• Hire, mentor, and lead a lean team. Make them punch way above their weight
• Automate everything you possibly can. If AI can do it, it should not be on your plate
• Get on planes. Stand up new markets. Make them work
• Own every vendor relationship, every field coordinator, every delivery. 

If this role is speaking to you, don't just send a resume. Tell us about the hardest operational problem you have ever solved. We will take it from there. 

Founded in 2015, Instawork is the nation’s leading online labor marketplace for food services, hospitality, light industry, and logistics, connecting more than 7M skilled workers with local restaurants, hotels, warehouses, stadiums, and more. Our AI-powered platform serves thousands of businesses across more than 50 major markets in the United States and Canada. We're not just helping fill shifts, we're supporting local economies—and we're just getting started!

Instawork has been featured by CBS News, The Wall Street Journal, The Washington Post, and the Associated Press. Forbes included us on their Next Billion Dollar Startups list; RetailTech Breakthrough named us Workforce Hiring Solution of the Year for 2025; and Inc. 5000 recognized us as one of the country's top 10% fastest-growing companies two years in a row. But what matters most is our impact. We're solving real problems for real people, and we’re doing it at scale.

Join our team to help us build something that matters! We’re looking for superstars who want to help us shape the future of work. With hubs in San Francisco, Bangalore, and Chicago, city offices in New York, Phoenix, and Singapore, we're back to working together in-person five days a week because we believe the best ideas happen when great people collaborate face-to-face. We also value diverse perspectives and encourage applications from candidates of all backgrounds.

Ready to make an impact? Learn more at www.instawork.com/about.

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