Partner Success Manager

As a Partner Success Manager at Instructure, you will own an assigned book of partners and manage the full lifecycle of each relationship—from onboarding and adoption through renewal and growth. You’ll be accountable for renewal attainment, pipeline generation, and bookings support in collaboration with our Partner Sales Team. This role calls for someone who can operate independently, prioritize across a multi-partner portfolio, and use data and partner insight to drive consistent results.

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• 3+ years in partner success, account management, or customer success—ideally in EdTech or SaaS.

• Demonstrated commercial acumen with a track record of managing a partner portfolio and direct accountability for retention and revenue KPIs.

• Strong operational skills with the ability to manage competing priorities across multiple accounts with clear, data-informed prioritization.

• Technical proficiency, including deep knowledge of learning management systems (LMS), integrations (LTI, API), and CRM tools (Salesforce) is highly preferred.

We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:

• Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.

• Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.

• Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.

• Comprehensive wellness programs and mental health support

• Learning and development resources, including professional development tools and tuition reimbursement, to support your growth

• The technology and tools you need to do your best work

• Motivosity employee recognition program

• A culture rooted in inclusivity, support, and meaningful connection

We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.

Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.

All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.

Any attempt to misrepresent personal or professional information will result in disqualification.