Bilingual (French/English) Crisis Helpline Responder (Central Africa)

As a Crisis Helpline Responder, you’ll provide immediate, compassionate support to individuals experiencing distress or crisis. Your work will directly contribute to safety, stabilization, and connection to life-saving resources.

This is a remote, part-time role with flexible scheduling. Local language fluency is preferred, but all qualified, mission-aligned candidates are encouraged to apply.

You’ll serve as a lifeline for individuals facing suicide risk, self-harm, and acute emotional crises—making a real, immediate impact every shift.

• →Respond to crisis hotline calls with empathy and professionalism
• →Provide evidence-based crisis counseling and de-escalation support
• →Conduct risk assessments and arrange emergency services or referrals when required
• →Maintain accurate and confidential call documentation
• →Develop tailored crisis management and safety plans
• →Ensure smooth handovers between shifts
• →Dedicate each shift exclusively to Intellect crisis support services

• Master's degree in Counselling, Counselling Psychology, or Clinical Psychology
• 1–3 years of helpline experience (paid or volunteer)

• Proven ability to manage high-risk situations
• Emotional resilience and calm decision-making under pressure
• Fluency in French and English language; additional languages are a plus
  

• Mental health or emergency services background
• Crisis Intervention or Suicide Prevention training