Partner Solutions Engineer (NAMER & LATAM)

As a Partner Solutions Engineer for Fin, you will be the technical evangelist and technical enablement lead for Fin’s partner ecosystem. You will help GSIs, strategic solution and services partners, and technology partners become credible, self-sufficient advocates and operators of Fin.

Your job is not to qualify partners or act as a support desk. Your job is to create leverage: enabling partners to source, influence, co-sell, evaluate, integrate, and deliver Fin in ways that grow revenue and improve customer outcomes.

• Evangelize Fin’s AI-first customer service transformation story to partner executives, sellers, architects, and consultants.
• Support qualified partner-sourced and partner-influenced opportunities where technical credibility can improve conversion, velocity, ACV, or expansion.
• Enable partner-led POCs from the back end through architecture review, evaluation design, and risk guidance.
• Build reusable partner assets including golden demos, technical playbooks, reference architectures, integration guides, and objection-handling materials.
• Support technology partners by validating integration use cases, improving marketplace quality, and translating ecosystem requirements into R&D feedback.
• Partner with Sales Enablement, PMM, Product, R&D, Partner Managers, Deployment Services, and Customer Success to create one consistent enablement standard.
• Remove noise from the SE organization by redirecting unqualified, low-value, or support-oriented partner requests.

• Deep technical understanding of AI agents, customer support operations, APIs, integrations, workflows, and enterprise evaluation processes.
• Strong executive and practitioner-level communication.
• Ability to teach complex technical concepts clearly.
• Experience in Solutions Engineering, Partner Engineering, Field Engineering, Solutions Architecture, or Technical Enablement.
• Comfort working with GSIs, services partners, implementation partners, ISVs, and technology partners.
• Strong judgment on prioritization and when to scale vs. go bespoke.
• Ability to translate partner needs into high-signal Product and R&D feedback.
• Fluent in Spanish and/or Portuguese

• Experience with AI, automation, customer service platforms, or enterprise SaaS ecosystems.
• Experience supporting strategic integrations, APIs, or marketplace partner motions.
• Experience with GSI or services partner enablement.
• Experience supporting partner-sourced or partner-influenced revenue motions.

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.