Fintech Customer Success Representative

Intermex continues to increase market share, double-digit increases in key financial measures!

International Money Express, Inc. (NASDAQ: IMXI), is one of the nation’s leading omnichannel money transfer services to Latin America. With double-digit increases in all of the Company’s key financial performance measures, the Company continues its four-year track record of exceptional earnings growth as a public company. Join our Team!

Our Fintech Customer Success Reps / Area Sales Representatives are responsible for maintaining and developing relationships with assigned area agents, including the day-to-day execution of FX investments, managing the ROI in order to achieve sales objectives and revenue goals in conjunction with the members in the field. Sales Account Managers/Area Sales Reps will also leverage other Intermex products and services to increase profits, agent transactions, and loyalty. This role is ideal for candidates who are success driven and enjoy working in a fast-paced and changing environment with a diverse team. Candidates should possess experience in an outbound dialing phone based sales role and have good mathematical reasoning.

Must be able to work evenings and weekends:
This role requires a standard 5 day work week; however, your two days off can be either Saturdays -OR- Sundays, and either Tuesdays -OR- Wednesdays.
We currently have the following shifts available: 10am to 7pm, or 12pm to 9pm
1 day hybrid per week after 90 days depending on performance

• Provide support and build strong relationships with current and new agents
• Monitor and negotiate day-to-day foreign exchange (FX) rates, commissions and customer fees to increase volume transactions
• Perform regular market analysis on competitors rates and pricings
• Facilitate exchange rate changes as suggested and requested by agents
• Support agents with transactions and provide resolutions to maximize customer satisfaction
• Partner with Field and Internal sales teams to increase volume and transactional revenue streams
• Strive to generate and increase transactions to maximize revenue

• 2 or more years of sales or customer success experience
• Analytical and mathematical reasoning (We provide automated digital calculators to assist in sales decision making, but reps must interpret data at a high level)
• Bachelors or Associate’s Degree in Business Administration, Finance, Economics, International Business or related fields (Preferred, not required)
• Proficiency in Excel and other MS Office software
• Must be bilingual English/Spanish  (see careers page for other Portuguese and Creole roles)