Manager in Training (MIT)

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As a Manager-in-Training, you bring Lush’s Leadership Practices into all elements of your business: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

Be proactive communicating to customer service, supply chain operations and buying as it pertains to product launches, quality issues, production delays, fulfillment, raw materials and sundries

• • Support the development of processes and communicate with forecasting support person on any concerns regarding sales, safety stocks and life cycles of new and existing products

• • Oversee Floor Supervisors to ensure staff are on-boarded and trained adequately
  • Provide direction, support, feedback, development and performance management to all room staff
  • Support the Manager to implement talent programs and ensure all roles are filled and development plans are executed
  • Find solutions to staff conflict, provide feedback, coaching, and set expectations
  • Assist in management of health and safety initiatives, claims management, and return-to-work

• • Assist in planning, implementation, execution and tracking of all short and long term projects
  • Support 4-month planning project creation, presentation and implementations within the room
  • Help oversee KPIs with a clear understanding of production capabilities taking volume and space into consideration through capacity modeling
  • Oversee room reports and ensure they are completed
  • Knowledgeable of all costs and revenue generated through the room

• • Current Lush employee having held their current role successful for one year
  • Previous experience working as a Floor Supervisor (seasonal or core) or equivalent manufacturing/supply chain operations management experience
  • Able to effectively manage conflict and difficult decisions as needed, using de-escalation techniques
  • An understanding of in-room operations (i.e. routings/metrics, compounding, production lines, processes)
  • Accustomed to working in a highly-seasonal, high-pressure production/distribution environment
  • Excellent problem-solving and communication skills 
  • Able to train, coach, and provide documentation as needed for staff performance development
  • Able to give and receive feedback
  • Understand how department processes contribute to the success of Key Performance Indicators (KPIs)
  • Able to navigate email, MS Office Suite, and Google programs (i.e. Sheets, Chat, Meet)
  • Reliable, consistent attendance, punctual and dependable
  • Commitment to abiding by and overseeing health & safety regulations
  • Commitment to abiding by and overseeing quality and good manufacturing practices
  • Able to demonstrate organizational skills (i.e. note taking and follow-ups)
  • Awareness and commitment towards change management
  • Awareness and commitment towards DEIB efforts
  • Comfortable with reading, writing, and speaking English in order to communicate with peers and leadership on all platforms (i.e. in person, via email, via Google/Teams chat)
  • Comfortable with presenting and public speaking 

• • Experience in production planning and inventory control
  • 3+ years of progressive leadership and people management experience
  • Capable of performing basic payroll functions
  • Demonstrated success in achieving KPIs
  • Cross-functional manufacturing and/or supply chain operations experience
  • Understanding of all processes and legislations required to ensure safe working practices
  • Understanding of ERP systems (AX), production planning processes, and software programs
  • Have completed conflict resolution and de-escalation training

Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion, we are proud to be an equal opportunity employer. 

Only select applicants will be contacted for an interview based on the eligibility requirements and their qualifications. The above information on this description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. 

At LUSH, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. Our business practices strive to leverage the gift that diversity brings. Lush is committed to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to please make their needs/requirements known. LUSH North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, colour, gender identity or expression, sexual orientation, ancestry, differently abled, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial jurisdiction.