SVN/2026/34/Medical Associate (Data)/G5/DOUALA

Under the overall supervision of Chief Migration Health Officer (CMHO) and the direct supervision of the Senior Medical Assistant, the successful candidate will be responsible for  carrying out the call centre function and the  the following duties and responsibilities in relation to the Migration Health Assessment Centre (MHAC) in Douala,Cameroon.

The Medical Assistant provides information, relevant to Health Assessment Programs, Applicant processing and other IOM services to the migrants. 

He/she may be assigned to one of two potential subunits within the Migration Health Assessment Centre (MHAC): the reception and data processing unit or the call centre. The incumbent will need to be capable of flexibility when assigned different tasks. Below is a description of the possible tasks, which are more detailed in the duty lists and standard operating procedures (SOPS). 

Call Centre overall duties:

1. Support coordination of call centre function and support its efficient operation

    

2. Provide migrants’ information regarding health assessments by phone.

1. Register the migrants in the IOM database, schedule and confirm medical appointments and receive and communicate messages for medical staff and beneficiaries.

2. Prepare master lists of migrants scheduled for health assessment processing and submit them to respective service providers / relevant persons as required.

3. Maintain daily statistics related to health assessments and update the records; and,

    

4. Contribute to customer satisfaction evaluation management. 

Reception and Data Entry overall duties:

1. Perform all the necessary data processing activities of the Migration Health Assessment Centre (MHAC), such as:

    

• receiving and explaining the registration process to applicants.

• checking applicant’s identity.

• entering biodata of the applicants in the appropriate platform.

• taking photos using webcam and loading the image to the appropriate platform; and, 

• printing of medical forms, consent forms and other necessary documents.

   

8.  Receive all completed medical examination forms, x-rays and other documents from Country Offices or Panel Physicians while updating the reception of the same in the database and forward for quality check before clearance, if applicable

9.Prepare, sort and package medical files and other documents during mobile migration health assessment missions where such mobile units are available

10.Transmit completed medical forms, DNA packages and other medical documents either by electronic means or by courier services to the various partners.  Ensure correct contacts and physical address are used whenever documents are transmitted by courier services and ensure to inform the receiving party of the parcel tracking number electronically

11. File incoming/outgoing letters, reports, memoranda, emails faxes as well as IOM documents and forms related to IOM medical issues.

12. Check, print and make photocopy of bank deposit slips (or other proof of payment). Regularly submit these photocopies to the Administrative/Finance Assistant; and,

13.Perform such other duties as may be assigned.

EDUCATION

• University Degree with at least three  years of relevant working experience.

OR 

• Secondary School Diploma with at least five  years of relevant working experience. 

• Certificate in IT/Data entry is an advantage.

EXPERIENCE

• Experience in computer data entry, elaboration and analysis or in a call centre in a busy institution, preferably a medical one.

• Typing speed of at least 60 words per minute.

• Knowledge of data management principles.

• Knowledge of customer care.

• High computer literacy in Windows and MS Office is mandatory, knowledge of web page design would be an asset.

• Knowledge of medical terminology, as well as previous secretarial and archival experience, an added advantage; and,

• Previous working experience with NGOs or international organizations is an added advantage.

• Proven knowledge and/or certification in the data analysis tools such as Power BI an advantage.

• Proven knowledge and/or certification in the programming language SQL an advantage.

• Proven experience and knowledge in healthcare specific systems such as Electronic Health Record Systems (EHRs)  an advantage.

• Proven advanced knowledge in the business process and data management of Interim Federal Health Programme (IFHP) an advantage.

   

SKILLS

• At least an intermediate level of MS office skills;

• Leadership skills (desirable);

• Analytical skills;

• Excellent communication skills;

• Fast and accurate typing.

Languages 

REQUIRED

Fluency in English & French is required (oral and written).