Service Desk Lead

We are seeking a highly experienced, proactive, and results-driven Service Desk Lead to oversee and elevate our IT support operations. This is a critical onsite leadership role responsible for managing day-to-day service desk activities, ensuring high-quality end-user support, driving operational excellence, and mentoring junior staff.

The ideal candidate is a strong technical leader with excellent organizational and communication skills, capable of balancing hands-on support with strategic oversight. You will play a key role in maintaining business continuity, improving service delivery, enforcing security standards, and enhancing the overall employee IT experience.

This position is fully onsite and requires in-office attendance five days per week.