Utility Control Systems Field Representative (FSR)

Under limited direction, the Army Metering Program (AMP) Field Service Representative (FSR) is responsible for optimization of a customer’s energy program's metering and control systems and for training Energy Specialists on those systems. The FSR works with Facilities and Maintenance Directors to address mechanical and control issues for buildings.

• →Provide customer support and work with the project engineers, other system engineers, and end-users to assist in developing cost-effective methods for an efficient Utility Controls design and system solution.
• →Work with essential/key team members to understand their systems requirements to ensure the correct IP infrastructure, points list, critical alarms, and scaling set points are integrated as designed.
• →Properly address TCP/IP networks and RS-485 communications across multiple protocols including BACnet, Lon, Modbus, and others.
• →Follow QA procedures to ensure quality control performed by others is properly implemented throughout projects.
• →Write detailed daily reports pertaining to job-site milestones.
• →Perform inspections and testing of Utility Control Systems to ensure proper functionality.
• →Coordinate project work internally within the department and externally with other departments to ensure all projects are completed on time.
• →Provide technical assistance with regard to daily operations, system upgrades, and preventative maintenance of Army AMP systems. 
• →Resolve operational and technical deficiencies.
• →Monitor daily operations ensuring system performance and data requirements meet specifications.
• →Identify, order, receive, and track parts.
• →Update, refine, maintain, and deliver training material.
• →May serve as a technical liaison between corporate departments, government customer, vendors, and others.
• →May provide leadership to lower-level employees.  
• →While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use tools or controls; normal physical activity (reach with hands and arms; climb stairs); and communicate effectively with all levels of employees and leadership. The employee must occasionally lift or move office products and supplies, up to 25 pounds.

• Experience with building automation, utility metering, or energy management systems
• Hands‑on field experience troubleshooting controls hardware
• Experience working on military installations or with federal customers
• Understanding and experience with network configurations

• Bachelor’s of Science degree in a related technical field.
• Experience Requirement: 8+ years of relevant professional experience

• All work performed at customer site/No telework or remote option available.

Clearance Requirements:   The ability to obtain and maintain a Secret security clearance is required. Per federal requirements, only U.S. citizens are eligible for this level of clearance.

IronMountain Solutions is an Equal Opportunity Employer