Business Operations Associate

• →Manage end-to-end recruitment across multiple live vacancies, ensuring an exceptional candidate experience from application through to offer.
• →Produce engaging job descriptions and recruitment campaigns that attract exceptional candidates.
• →Source candidates through LinkedIn and other platforms.
• →Monitor recruitment metrics and continuously improve hiring performance.
• →Strengthen Isla's employer brand across careers pages, job boards and social media.

• Support employees with day-to-day people queries and requests.
• Organise company socials, quarterly meetups and team events.
• Keep internal documentation and knowledge bases accurate and up to date.
• Coordinate learning sessions, wellbeing initiatives and employee benefits.

• Coordinate user access, supplier administration and renewals across business systems and software platforms we use across the company.
• Manage business insurance renewals and assist with compliance activities.
• Provide operational support across people, finance, compliance and wider business operations, helping teams work efficiently as we scale.
• Continuously identify opportunities to improve, automate and simplify internal processes.
• Contribute ideas that help Isla scale efficiently as a company, while making it a truly excellent place to work.

We're looking for someone who is exceptionally organised, intellectually curious and excited by the opportunity to help build a fast-growing company. You'll thrive if you enjoy solving problems, taking ownership and constantly looking for better ways of working.

You'll be successful in this role if you have:

• Experience in an Operations, People, HR, Recruitment or Business Support role within a startup or scale-up environment.
• Experience managing recruitment processes across multiple business functions, using an Applicant Tracking System (ATS) and sourcing tools such as LinkedIn Recruiter, with a passion for delivering an exceptional candidate experience.
• Outstanding organisational skills, excellent communication and the ability to manage multiple priorities in a fast-moving environment.
• Strong analytical and problem-solving skills, with a track record of identifying opportunities to improve processes and make teams more effective.
• Confidence learning and adopting new technologies, with experience using modern workplace tools such as Google Workspace, Slack, Coda/Notion and HRIS platforms. You're excited about using AI to improve productivity and simplify repetitive work.
• A proactive mindset - you take ownership, spot problems before others do and see things through to completion.
• High levels of energy, curiosity and resilience, with a genuine desire to help build a brilliant company and create an exceptional experience for both candidates and employees.

Nice to have:

• Experience recruiting technical roles, ideally within health tech or another niche industry.
• Excellent data analysis skills and confidence using metrics to drive improvements.
• Experience supporting a fast-growing business as it scales, including operating across multiple countries.

We appreciate you may not meet every requirement listed above. If you're excited by the role and believe you could make a meaningful contribution at Isla, we'd love to hear from you.

Interviewing with us for the role will be split into 5 stages:

1. A video submission: Successful applicants will be invited to send a short elevator pitch. We want to see the person behind the CV!
2. A screening interview with someone from our People Ops team - 15 minutes
3. A take home task - 30 minutes
4. An interview with our Director of Operations (Meg) and Senior Operations Manager (Katia) - 30 minutes
5. Final interview with our CEO/Co-founder (Pete) - 30 minutes