Intake Supervisor

IVX Health is seeking an Intake Supervisor to lead the day-to-day operations, quality, and performance of the Intake Specialist team supporting patient referral intake and pre-authorization readiness across our infusion centers. This role is critical in ensuring referrals are processed accurately and efficiently to support timely patient access to care and minimize downstream operational and financial risk.

• →Lead & Develop Intake Teams: Supervise, coach, and support Intake Specialists through onboarding, training, performance management, and ongoing development. Reinforce accountability, productivity, and quality expectations across the team.
• →Oversee Daily Intake Operations: Manage work queues, task prioritization, and workload distribution to ensure referrals are processed within established turnaround times. Monitor staffing needs and escalate operational risks impacting patient access.
• →Ensure Documentation Accuracy & Quality: Validate completeness and accuracy of patient records, insurance information, and clinical documentation prior to authorization submission. Conduct audits and monitor quality metrics to maintain compliance with payer and organizational standards.
• →Drive Cross-Functional Coordination: Partner closely with Prior Authorization, Scheduling, Clinical, and Revenue Cycle teams to ensure smooth patient progression from intake through treatment. Serve as an escalation point for complex or high-risk cases.
• →Support Process Improvement Initiatives: Identify workflow inefficiencies and recommend improvements to enhance operational consistency, scalability, and patient readiness. Support implementation of standardized processes and system enhancements.
• →Maintain Compliance & Risk Management: Ensure adherence to payer requirements, organizational policies, and applicable healthcare regulations. Monitor and address risks related to incomplete documentation, authorization delays, and compliance exposure.
• →Operate Effectively in a Remote Environment: Maintain productivity, responsiveness, and data security while supporting a remote team environment.

• Strong understanding of healthcare intake workflows, insurance verification, and prior authorization processes.
• Knowledge of commercial and government payer requirements, including Medicare and Medicaid.
• Demonstrated leadership experience in high-volume healthcare operations.
• Strong coaching, accountability, and team development skills.
• Ability to analyze performance metrics and implement operational improvements.
• Strong organizational, analytical, and problem-solving abilities.
• Effective communication and collaboration skills across departments.
• Proficiency with EMR systems, practice management platforms, and Microsoft Office applications.

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in healthcare administration or a related field preferred.
• 3–5 years of experience in healthcare intake, patient access, prior authorization, or revenue cycle operations.
• Previous lead or supervisory experience preferred.
• Experience working with commercial and government payers, including Medicare and Medicaid.

IVX Health is a national provider of infusion and injection therapy for individuals managing chronic conditions like Rheumatoid Arthritis, Crohn's Disease, and Multiple Sclerosis. We’re transforming the way care is delivered with a focus on patient comfort and convenience. Our commitment to exceptional care extends to our employees as well—we empower our team to thrive while living our core values: Be Kind, Do What’s Right, Never Settle, Make It Happen, and Enjoy the Ride.

IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.

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