Senior/Staff Product Manager, AI Agents

At January, we're transforming the lives of consumers by bringing humanity to consumer finance. Our data-driven products help financial institutions streamline their collections, offering borrowers straightforward and compassionate solutions to regain financial stability and control over their lives. We're not just expanding access to credit – we're restoring dignity and giving millions of people the chance to achieve financial freedom.

We're building AI agents that don't just assist — they act. Autonomously. At scale. Across the most consequential moments in our product. This role owns the strategy, quality, and business impact of that system — and defines how the entire company builds with AI going forward.

You'll architect how AI agents reason, decide, and execute across complex workflows — then build the systems that make them reliable, measurable, and continuously improving. You'll pressure-test our assumptions about what agents can become, bring product rigor to a domain where we've been moving fast without it, and set the standard other PMs learn from.

We have early traction and strong conviction. What we need is a staff PM who turns that into a platform — one that expands what AI agents can own, accelerates how fast we ship them, and fundamentally changes our unit economics.

• 8+ years of product management with demonstrable expertise building AI/LLM-powered products — conversational AI, AI agents, or similar

• Hands-on experience with prompt engineering, LLM evaluation frameworks, and conversation design (not just managing engineers who do this work)

• Track record of strategic build-vs-buy decisions for AI infrastructure

• Experience shipping in ambiguous, rapidly evolving technical domains

• Strong technical fluency — comfortable discussing system architecture, API design, and latency/cost trade-offs with engineers

• 0→1 product experience building and commercializing new capabilities

• Experience building conversational AI at scale at a high-growth company

• Familiarity with AI agent platforms and their trade-offs

• Experience coaching other PMs on AI best practices

• Collaborative Ownership beats Fiefdoms. You step into gaps without being asked. You fix issues. You seek to bring in the right people.

• Speed beats perfection. You make decisions with incomplete information, iterate quickly, and course-correct based on what you learn. Fast loops beat slow ones.

• Candor beats comfort. You give direct feedback because you care about people's growth. You'd rather hear a hard truth early than a polite sidestep that wastes time. Example: Last quarter, an engineer told our CEO his proposed timeline was unrealistic in a company-wide meeting — and was thanked for it.

• Inputs beat outcomes. You evaluate decisions by the thinking behind them, not just results. Good process increases the odds; bad outcomes don't always mean bad decisions.

• Why beats what. You diagnose before prescribing. You're more interested in root causes than symptoms, and you share context so others can make good decisions without you.

• Writing beats meetings. You structure your thinking on paper. You know that clarity scales and that a well-written doc often accomplishes more than an hour-long meeting.

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As a New York City-based company, we are dedicated to transparent, fair, and equitable compensation practices that reflect our commitment to fostering an environment where all team members are valued and supported. We encourage individuals from all backgrounds to apply.

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, veteran status, or any other legally protected characteristic.