Jetsetpilates4h ago

New

USD 34000–42000/yr

Studio Performance Manager (6 month position)

United StatesFull Timemid

OtherPerformance Manager

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Quick Summary

Key Responsibilities

Hospitality Membership sales Client retention Scheduling Staffing Studio presentation Operational execution Identify operational inefficiencies and implement best practices.

Requirements Summary

2+ years of General Manager, multi-unit, or field operations leadership experience. Boutique fitness, hospitality, retail, or franchise experience strongly preferred.

Technical Tools

OtherPerformance Manager

At JETSET Pilates Franchising, we pioneer a unique franchise model in the fitness industry, offering Modern Pilates classes and a curated selection of fitness-related products. Our business model is centered on establishing a strong brand image, cultivating exceptional relationships with franchisees, and delivering outstanding client services. We operate in a dynamic, fast-paced startup environment where adaptability and innovation are crucial for success.

The Studio Performance Manager will provide temporary, on-site operational leadership for open JETSET studios.

Whether a studio is underperforming, experiencing leadership transitions, preparing for growth, or simply needs additional support, this individual partners directly with franchise owners and General Managers to identify opportunities, implement best practices, coach teams, and strengthen overall studio performance.

Unlike a traditional General Manager, this role is not responsible for permanently operating one location. Instead, they travel throughout the network, serving as a performance coach, operational expert, and brand ambassador.

This is a 6-month position with the potential to transition into a long-term opportunity based on business needs and performance.

Responsibilities

~1 min read

Following each onsite visit:

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Complete a comprehensive Studio Performance Report.

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Document operational observations and coaching provided.

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Develop a 30-day action plan with clear ownership.

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Share recommendations with Franchise Performance and studio leadership.

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Track progress against action items and follow up after each visit.

You'll be successful if you:

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Are energized by diagnosing performance challenges and helping underperforming studios turn the corner.

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Enjoy coaching leaders and building stronger, more confident General Managers.

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Are motivated by measurable growth and understand how membership, retention, and utilization work together.

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Care deeply about instructor quality and creating an exceptional member experience.

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Take pride in building strong systems and helping studio teams operate confidently and independently.

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Are relationship-oriented and skilled at earning trust with franchise owners, General Managers, and studio teams.

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Value consistency and brand standards while recognizing what makes each studio and local community unique.

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Partner with Franchise Performance to support studios identified as needing operational assistance.

Evaluate studio performance through observation, KPI analysis, and team coaching.

Execute performance improvement plans focused on revenue growth, utilization, membership sales, retention, and operational consistency.

Identify quick wins while implementing sustainable long-term improvements.

Support studios during General Manager vacancies or leadership transitions.

Shadow and coach General Managers in real-time.

Observe leadership behaviors and provide actionable feedback.

Mentor Studio Leads and emerging leaders.

Reinforce accountability while building confidence and leadership capability.

Conduct formal onsite debriefs with owners and General Managers outlining strengths, opportunities, and recommended next steps.

Observe daily operations from opening through closing.

Ensure adherence to JETSET operating standards and brand expectations.

Coach teams on:

Hospitality

Membership sales

Client retention

Scheduling

Staffing

Studio presentation

Operational execution

Identify operational inefficiencies and implement best practices.

Observe instructors during classes and provide feedback aligned with Product & Talent standards.

Partner with Product & Talent to reinforce instructor development.

Identify opportunities to strengthen instructor quality and consistency.

Teach classes during onsite visits as needed to support staffing, demonstrate best practices, and maintain operational continuity.

Partner with owners and General Managers to improve:

Membership growth

Intro offer conversion

Utilization

Schedule optimization

Revenue

Retention

Payroll efficiency

Local marketing execution

Community engagement

Recommend strategic schedule adjustments based on demand, including adding classes in high-utilization time blocks when appropriate.

Work closely with:

Operations

Product & Talent

Marketing

Finance

Share trends, recurring challenges, and best practices to improve support across the franchise network.

Requirements

~2 min read

2+ years of General Manager, multi-unit, or field operations leadership experience.

Boutique fitness, hospitality, retail, or franchise experience strongly preferred.

Proven ability to coach leaders and improve business performance.

Strong understanding of sales, operations, and membership-based businesses.

Experience interpreting KPIs and translating data into action.

Exceptional communication and relationship-building skills.

Comfortable providing direct feedback in a supportive and solutions-oriented manner.

Certified JETSET Instructor (or willingness to become certified).

Ability to teach classes and demonstrate brand standards.

Highly adaptable and thrives in changing environments.

Willingness to travel approximately 85% of the time.

6-month position with the potential to transition into a long-term opportunity based on business needs and performance.

Competitive compensation and growth opportunities.

Benefit eligibility for this temporary position will be determined in accordance with the terms of JETSET’s applicable benefit plans. Candidates who transition to a permanent full-time role will become eligible for the company's full benefits package, including health, dental, vision, 401(k), paid time off, and other perks.

A culture that values innovation, ownership, and excellence.

This is a field-based, hybrid role with approximately 85% travel to support JETSET franchise studios across the network.

Willingness to be at Studios for early morning, late evening classes and weekends as needed.

Must be located in the Miami or Dallas area & able to work on-site at the Regional Training & Support Center in Dallas between periods of travel.

JETSET Pilates is an equal opportunity employer. We celebrate diversity and are committed to creating an inviting work environment for all team members.