HR Operations Sr. Supervisor

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

The HR Operations Sr. Supervisor will be responsible for leading and coordinating Recruitment and Onboarding transactional activities across the region, (Due diligences, offer letter generations, on boarding and talent mobility) managing the SLAs, proper follow up all open cases, strongly focused on standardization, efficiency, and effectiveness of HR operation, for ensuring compliance with HR policies and legislation.

The HR Operations Sr. Supervisor will be responsible for people management, especially focusing on the development, evaluation and motivation of team members and support HR leadership to drive various project across the whole Global Services HR.

The HR Operations Sr. Supervisor will support automation and IA activities within Talent Acquisition teams.

• Receive, assign, update, classify, process cases
• Identify if the case will need immediate action and/or require escalation
• Escalate to the appropriate team if needed
• Ensure integrity, completeness, timeliness, and accuracy of transactions & documentation
• Update the knowledge management system with new available documents or guidelines
• Proactively monitor the cases to be able to determine if any action is needed (time; quality)
• Responsibility for delivering upon agreed SLAs
• Process complex cases
• Lead the teams and daily operation to achieve agreed SLAs, quality, and costs
• Train other HR teams and business if needed
• Ensuring policy and legal compliance
• Enforcing sensitivity and confidentiality with employee personal data
• Lead and oversee daily huddles and daily distribution of workload

• Lead the team of Recruitment and Onboarding professionals in the hub and in the countries
• Talent development
• Performance management; identification of potential performance issues
• Work distribution and controls
• Provide daily and monthly performance feedback and coaching; monitor the development and trainings needs of the team members

• Participate on various project based upon an agreement with GS HR Leadership
• Drive improvements, user experience, effectiveness, and efficiency
• Participate on Global Talent Acquisition projects
• Drive automation and IA within Global Talent Acquisition teams
• Drive continuous improvement projects in responsibility
• Provide insights and intelligent with respect to trends and opportunities, and focus on enhancing overall metrics & customer satisfaction
• Continues work on standardization of Regional HR process
• End to end process overview
• Proactively gain feedback from the business, employees, and managers
• Work on customer experience improvements; closely cooperate with other HR teams, especially Global Talent Acquisition teams
• Provide feedback to the other HR teams about challenges and opportunities