Service Innovation Engineer

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Robotics & Digital Surgery, part of the Johnson & Johnson family of companies, is recruiting for a Service Innovation Engineer located in Santa Clara, CA. 

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

• →Work closely with the multi-functional partners in support of the product development process by providing recommendations on design for serviceability, service tooling requirements, and service training. 
• →Identify and document potential product and process improvements and suggest solutions. 
• →Provide support for all phases of product lifecycle development. 
• →Develop programs using feedback and technical knowledge which effectively apply department resources and reduces customer downtime. 
• →Serve as the Final Tier escalation resource and subject matter product expert, for complex technical related issues in the field. 
• →Manage service procedures to incorporate changes in product design, service tools, assembly methods, and feedback from the field. 
• →Monitor service and reliability data to drive design improvements.
• →Develop knowledge database articles intended to communicate system issues and notices to the field. 
• →Develop and maintain relationships with external and internal partners to ensure effective skills for troubleshooting sophisticated electro-mechanical systems. 

• Bachelor’s degree in Engineering, Computer Science, or a combination of equivalent work experience, education and training. 

• 4+ years of experience in Field Service, Technical Support, Manufacturing Engineering, Product Support Engineering, R&D, or related role. 
• Experience with Python and SQL.
• Experience working in a regulated industry, such as Medical Device and/or Aerospace experience. 
• Experience with Project Lifecycle Management (PLM) systems. 
• Excellent written and verbal communication and presentation skills. 
• Ability to translate and simplify problems of considerable scope and complexity into manageable tasks with measurable requirements. 
• Effective analytical and problem-solving skills. 
• Must demonstrate proficiency in Windows O/S and in all Microsoft Office applications. 
• Must be highly organized with the ability to manage numerous projects/tasks simultaneously and effectively prioritize projects and tasks. 
• Must be a self-starter and capable of working effectively with little supervision and be capable of identifying and driving individual projects. 
• An approachable individual who prides themselves on providing a high level of service and support 

• Ability to travel up to 15% domestic US and Internationally, with overnight stay.  

• Experience with cloud software applications (Databricks/AWS)

• Have a basic understanding of GxP / ISO. 
• Experience with Agile Project Lifecycle Management (PLM) systems. 
• ERP and CRM experience. 
• Project management certification (PMP). 

• This position operates in a laboratory/assembly environment.
• This role routinely uses standard office equipment such as computers, phones, and photocopiers. 

• May require lifting of up to 50 lbs. and operation of hoisting equipment for heavier loads 
• May require prolonged periods of standing, bending, sitting, and kneeling during system assembly. 

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.

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