SME - HR Operations

Reporting to the Global Mobility leadership team, this role provides operational and administrative support across Global Immigration, EMEA Global Mobility and International Remote Work Requests.  This position offers the opportunity to work with diverse stakeholders across multiple regions while managing complex operational processes movement in line with JLL policies and processes.

You'll serve as a trusted first point of contact advisor for immigration policy questions, manage day-to-day administrative support for global transfers and assignments for EMEA, and ensure exceptional service delivery through technology platform management and stakeholder collaboration.

• Execute Tier 1 exception review and approval processes for global immigration matters. Document global immigration exceptions while ensuring audit readiness and regulatory compliance.

• Provide day-to-day administrative support for EMEA international transfers and international assignments
• Coordinate case initiation with external vendors, prepare and maintain assignment and transfer documentation
• Track international assignment milestones, extensions, repatriation and other case changes
• Coordinate with the internal downstream partners (Payroll, IT, HR Services, TA) to ensure the downstream processes progress smoothly and within required timelines
• Maintain accurate case records, trackers and documentation throughout the transfer/assignment lifecycle

• Manage the administration and coordination of IRW requests in accordance with JLL policy and established processes
• Coordinate required reviews with the relevant stakeholders and track cases
• Follow up on outstanding actions and ensure appropriate documentation and approvals are maintained
• Escalate exceptions and complex or policy-related cases to the Global Mobility leadership

• Maintain accurate employee immigration information across JLL’s internal HRIS system and internal trackers
• Run and maintain regular reports to support case tracking and visa expiry monitoring
• Ensure case documentation and status information are complete, accurate and up to date
• Maintain the audit calendar ensuring governance steps are on track

 Essential Experience

• Bachelor's degree or equivalent experience in immigration, human resources, or related field desirable
• 3-5 years of experience in global mobility, immigration, and international HR operations
• Solid understanding of global immigration regulations and corporate mobility practices and the impact this has on employee experience
• Experience with HRIS systems, preferably Workday
• Proven track record with invoice processing

• Proficiency in mobility and immigration technology platforms
• Intermediate to Advanced Excel skills for data analysis and reporting
• Strong attention to detail with ability to manage multiple complex cases simultaneously
• Experience with policy interpretation and exception management processes

• Excellent written and verbal communication skills with ability to explain complex immigration matters clearly
• Strong relationship-building capabilities with internal and external stakeholders
• Cultural sensitivity and ability to work effectively across different time zones and regions
• Customer service orientation with focus on employee experience

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.