Group Lead, Operations Account Management

This is a full-time remote leadership role overseeing operational performance across a portfolio of healthcare clients.
You’ll serve as a senior operational liaison, connecting client stakeholders with internal delivery teams across revenue cycle functions.
The role focuses on billing, follow-up, collections, denials, claims resolution, cash performance, and accounts receivable outcomes.
You’ll use operational data and KPIs to identify trends, mitigate risks, and drive corrective action across multiple accounts and teams.
The position combines client relationship management, strategic problem-solving, operational optimization, and people leadership.
You’ll mentor operational leaders and staff while establishing consistent execution standards and removing barriers to high-quality delivery.
Success will be reflected in client stability, reduced escalations, stronger financial performance, and reliable service across the assigned portfolio.

• Bachelor’s degree or an equivalent combination of education and relevant professional experience.

• At least 7 years of progressive experience in hospital revenue cycle operations, including demonstrated leadership responsibility across billing and collections.

• At least 5 years of management experience leading operational teams.

• Advanced knowledge of insurance regulations, reimbursement practices, coding interfaces, and automated billing workflows.

• Demonstrated ability to resolve complex operational issues, conduct root-cause analysis, and coordinate corrective actions across multiple teams.

• Strong executive-level communication skills, with the ability to present operational performance, risks, recommendations, and recovery plans clearly.

• Excellent analytical, organizational, prioritization, and problem-solving capabilities.

• Ability to manage multiple accounts, competing priorities, deadlines, and operational demands in a dynamic environment.

• Advanced proficiency with Microsoft Office, particularly Excel, Outlook, and Word, and the ability to interpret multi-source operational reporting.

• Preferred bachelor’s or master’s degree in healthcare administration, business, finance, or a related discipline.

• Preferred 5+ years of Medicare hospital billing experience and demonstrated knowledge of government payer programs.

• Experience with multiple hospital billing platforms and/or EHR or revenue cycle management systems, such as Epic, Cerner, or comparable platforms.

• Advanced revenue cycle analytics experience, including KPI governance, trend analysis, performance monitoring, and executive reporting.

• Experience in senior operational leadership, client escalations, service recovery, and cross-functional governance.

• Experience overseeing invoicing processes, contract compliance validation, and operational performance frameworks.

• Strong leadership skills with the ability to recruit, develop, coach, motivate, and hold employees accountable.

• Ability to establish trusted client relationships and communicate effectively with both technical and non-technical stakeholders.

• Strong understanding of confidentiality, healthcare compliance, and regulatory requirements.

• Ability to work effectively in a remote environment with extensive computer-based work and prolonged periods of sitting.