Workforce Support Officer

Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.

Our vision is a community where every older person is honoured and valued. Our mission is together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our values are compassion, collaboration, curiosity, inclusion and trust. Amana Living is proud to lead in reforms that benefit our workforce, caring for those who care for a career. 

The Workforce Support Officer will work collaboratively to carry out the rostering and scheduling of residential and transition care front line staff to provide a reliable and consistent service to residents. A particular focus of the position will be to ensure that the roster is appropriately filled in accordance with service demand provisions. This role will also support the Operations Manager Residential Care Workforce in coordinating the continued development of process and technology improvements. This will be a permanent full-time job based at our Subiaco head office, working Monday to Friday 8:30am – 4:30pm. 

• →Ensure that site rosters are consistently staffed to a high-level as per MCT and AN ACC requirement to provide reliable service delivery to residents.
• →Ensure allocated shifts are in accordance with individual contracted hours, ensuring an employee rostered hour do not go below the contracted hours.
• →Actively manage daily roster variations and coordination of shift replacement for casual pool staff and agency utilisation (booking and procurement processes)
• →Ensure that systems support communication with staff and managers regarding last minutes roster changes.
• →Ensure casual pool competencies are up to date.
• →Arrange for face-to-face trainings with ALTI (Amana Living training institute) e.g., Manual Handling.
• →Escalate and assist in process of management together with OM RCWF in liaison with HRBP for non-compliant staff with training and not worked for 90 days +.
• →Pay run and EFTs. Raising pay queries where appropriate.
• →Liaise with software service desk (Tambla) to resolve any glitches in the system.
• →Review of training records and ensure that casual staff keep current on mandatory training needs.
• →Undertake/facilitate relevant roster audits as directed to identify and address unplanned absences such as sick leave.
• →Ensure that timesheets are accurate and submitted in the relevant timeframe. Coach and support Residential Care Administration staff to adhere to the process where required.
• →Ensure leave is taken for staff with leave liabilities reflected in workforce reports in line with EBA.
• →Inform SM of over approved leave in fortnight period.
• →Prepare reports on unplanned changes to rosters and flag patterns to sites with recommendations to address.
• →Flag regular use of casual staff and prompt conversion to part time work when warranted.

The successful candidate will demonstrate a background of providing staff coordination or roster management within the Aged Care or Services sector. Will have the ability to interpret data and make informed decisions whilst working in a highly productive, fast-paced environment with time pressures and managing multiple tasks.

• Evidence of Current 2026 flu vaccinations per Amana Living policies
• Ability to obtain a National Police Clearance (within 6-months validity)
• Successful completion of pre-employment form and reference checks
• Certificate III in Business Administration or experience in aged care, rostering and administration.
• Previous experience in staff coordination or roster management.
• Computer literacy particularly in effective use of time and attendance systems and Microsoft Office Suite.
• Understanding of the Aged Care or Services sector and experience providing administrative support in this working environment.

If you are interested in this role and meet the essential criteria, please click the "apply now" button. Amana Living reserves the right to close this position prior to the closing date. Shortlisting and interviews will commence immediately.

Back to search results Apply now Refer a friend